BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:528@m25lib.org.uk DTSTART;TZID=Europe/London:20131212T133000 DTEND;TZID=Europe/London:20131212T163000 DTSTAMP:20170315T115722Z URL:https://www.m25lib.org.uk/events/changing-roles-library-information-as sistants-event-ref-tg3crlia/ SUMMARY:The Changing Roles of Library and Information Assistants [Event Ref . No. TG3/CRLIA] DESCRIPTION:Are you concerned about the ability of staff to keep up with th e challenges of being equally skilled to work in customer services and ano ther section of the library service? Do your users really get the experien ce you want at the help desk from everyone who works there? Has the introd uction of self-service brought about changes to your frontline services th at make it a challenge to ensure staff across all teams meet the same stan dard? And do your staff have the appropriate time in other sections of the library to work efficiently?\n\nThe role of library/information assistant s is evolving at an increasing pace: within 10 years many libraries have c hanged the role of helpdesk staff from being book stampers and debt collec tors to something far more complex\, including providing much of what used to be thought of as professional level enquiry support. More recent devel opments mean that staff may now be required to floor-walk or roam to take services out from behind the helpdesks directly to the user\, to cover vir tual enquiry services\, and in many cases to provide information on behalf of other services such as IT\, Student Services\, educational support and so on. Often\, such staff will spend only a proportion of their time in t his role\, and the rest carrying out work in another section\, such as acq uisitions\, liaison support\, inter-library loans etc.\n\nThis interactive half day event will explore\, through a series of short case-studies prov ided by three M25 Group institutions\, how viable it is for library/infor mation assistants to continue to work with ‘split-roles’ and still pro vide the best customer service experience as well as having sufficient tim e to be fully skilled in their other area(s) of work. Tensions between job variety\, understanding users’ needs through face-to-face engagement an d staff flexibility\, will be considered alongside the increasing challeng e of maintaining staff skills. Aimed at customer service managers\, and ma nagers of other library sections\, there will be opportunity for attendees to share their own views and experiences.\n\nProgramme:\n\n1.30 - 1.40pm: Welcome and Introduction\n\n1.40 - 2.05pm: Matthew Brooke\, Royal Hollowa y University of London\n\n2.05 - 2.35pm: Rachel Nelligan &\; Laura Saps ford\, UCL\n\n2.35 - 3pm: Ros Ogden\, St Georges\, University of London\n\ n3 - 3.20pm: Refreshments\n\n3.20 - 4pm: Group discussion\n\n4 - 4.15pm: - Feedback session and conclusion.\n\nVenue: The Hardy Room at the Londo n Mathematical Society\, 57-58   Russell Square\, LondonWC1B 4HS\; Websit e: www.lms.ac.uk\n\nPlease note that there are limited places available fo r this event.\n\nTo book a place please use our online booking form or ema il the administrator via cpd25@london.ac.uk\n\nCost: £60 for members and £90 for other institutions.\n\nCancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no- show’ on the day\, the full fee will be charged.\n\n \; CATEGORIES:cpd25 Events LOCATION:The Hardy Room at the London Mathematical Society\, 57-58 Russell Square\, London\, WC1B 4HS\, United Kingdom GEO:51.5211757;-0.12442060000000765 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=57-58 Russell Square\, Lond on\, WC1B 4HS\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE=The Hardy Room a t the London Mathematical Society:geo:51.5211757,-0.12442060000000765 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20131027T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR