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UID:601@m25lib.org.uk
DTSTART;TZID=Europe/London:20150506T130000
DTEND;TZID=Europe/London:20150506T170000
DTSTAMP:20170315T120656Z
URL:https://www.m25lib.org.uk/events/co-ordinating-quality-effort-event-re
 f-tg2qual/
SUMMARY:Co-ordinating Quality Effort [Event Ref. No. TG2/QUAL]
DESCRIPTION:Twitter – #cpd25QUAL\n\nCo-ordinating quality effort worksho
 p focusses on the role feedback and perception has and how this feeds into
  our planning in a Customer Service Excellence environment.\n\nWhat does t
 he feedback landscape look like? How can we measure Quality? How do we dem
 onstrate we are making continuous improvements and how do we hit this movi
 ng target?\n\nThis session aims to cover these questions and help you focu
 s on actions for quality effort in your organisation. \n\n&nbsp\;\n\nProg
 ramme:\n\n1300-1315 - Registration\n\n1315-1325 - Welcome and introduction
 \n\n1325-1350 - Quality - a new role in Academic Libraries\n\n1350-1430 - 
 The feedback landscape\n\n1430-1515 - LibQual and SCONUL statistics exampl
 es\n\n1515-1530 - Break\n\n1530-1630 - Questions and answers\n\n1630-1650 
 - Action planning\n\n1650-1700 - Summary and close\n\n&nbsp\;\n\nFacilitat
 or:\n\nNorman Boyd\, Training and Quality Co-ordinator\, Anglia Ruskin Uni
 versity\n\nNorman has experience as a bookseller\, inter-lending from a re
 gional consortium perspective and a Librarianship in both FE and HE before
  taking on a new role as Training and Quality Co-ordinator for the Univers
 ity Library at Anglia Ruskin.\n\n&nbsp\;\n\nVenue:\n\nThe Hardy Room at th
 e London Mathematical Society\, 57-58 Russell Square\, London WC1B 4HS\n\n
 Website - www.lms.ac.uk\n\n&nbsp\;\n\nCost:\n\n£65 for members and £98 f
 or other institutions.\n\nCancellations less than one week before the even
 t will be charged a 50% cancellation fee. In the event of a ‘no-show’ 
 on the day\, the full fee will be charged.\n\nTo book a place please use o
 ur online booking form or email the administrator via cpd25@london.ac.uk
CATEGORIES:cpd25 Events
LOCATION:The Hardy Room at the London Mathematical Society\, 57-58 Russell 
 Square\, London\, WC1B 4HS\, United Kingdom
GEO:51.5211757;-0.12442060000000765
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