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UID:190@m25lib.org.uk
DTSTART;TZID=Europe/London:20070509T170000
DTEND;TZID=Europe/London:20070509T170000
DTSTAMP:20170315T111216Z
URL:https://www.m25lib.org.uk/events/coping-at-the-counter-5/
SUMMARY:Coping at the Counter
DESCRIPTION:[B]cpd25 – Coping at the Counter (Sheila Ritchie)\nSOAS Brune
 i Gallery B211\, 1-5pm[/B]\nhttp://www.soas.ac.uk/gallery/findus.html\n\nT
 his is a half-day workshop on the skills needed to practice assertive and 
 professional face-to-face behaviour towards library users. \n\nAims \nTo h
 elp participants to raise their confidence in face-to-face interactions wi
 th library users\, both for book stock and PC terminal enquiries\, by offe
 ring practice in appropriate skills. \n\nPre-workshop notes \n\nPlease wri
 te down some rough notes on some of the situations you have seen or experi
 enced – good and bad. We would like to gather material on difficult exch
 anges (for practice) and on those that were well-handled (as examples to e
 mulate). \n\nMethods of Training \n\nThere will be discussions and exercis
 es\, as well as some theory to underpin and explain why certain strategies
  work. Trainer Sheila Ritchie has worked in and for libraries for many yea
 rs. She trains people in the personal and interpersonal skills they need t
 o do their work effectively.\n\nBooking info:\n\nCost is £80 for CPD25 me
 mbers\, and £110 for other institutions\, including refreshments. \n\nPle
 ase note that there are limited places available for this event. Cancellat
 ions less than one week before the event will be charged a 50% cancellatio
 n fee. In the event of a ‘no-show’ on the day\, the full fee will be c
 harged. \n\nPlease book online at www.cpd25.ac.uk/booking
CATEGORIES:M25 Events
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