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BEGIN:VEVENT
UID:209@m25lib.org.uk
DTSTART;TZID=Europe/London:20071206T170000
DTEND;TZID=Europe/London:20071206T170000
DTSTAMP:20170315T112330Z
URL:https://www.m25lib.org.uk/events/coping-at-the-counter-6/
SUMMARY:Coping at the Counter
DESCRIPTION:This event is now FULLY BOOKED. A duplicate session will run on
  28th April 2008.\n\nRoom B211\, Brunei Gallery\, SOAS\n\nThis is a half-d
 ay workshop on the skills needed to practice assertive and professional fa
 ce-to-face behaviour towards library users.\n\nAims\nTo help participants 
 to raise their confidence in face-to-face interactions with library users\
 , both for book stock and PC terminal enquiries\, by offering practice in 
 appropriate skills.\n\nPre-workshop notes\n\nPlease write down some rough 
 notes on some of the situations you have seen or experienced – good and 
 bad. We would like to gather material on difficult exchanges (for practice
 ) and on those that were well-handled (as examples to emulate).\n\nMethods
  of Training\n\nThere will be discussions and exercises\, as well as some 
 theory to underpin and explain why certain strategies work. Trainer Sheila
  Ritchie has worked in and for libraries for many years. She trains people
  in the personal and interpersonal skills they need to do their work effec
 tively.\n\nCost: £80 for CPD25 members\, and £110 for other institutions
 \, including refreshments.\n\nPlease note that there are limited places av
 ailable for this event. Cancellations less than one week before the event 
 will be charged a 50% cancellation fee. In the event of a ‘no-show’ on
  the day\, the full fee will be charged.\n\nTo add your name to the reserv
 e list for the FULLY BOOKED event\, or to book a place on the session runn
 ing in April please email the administrator: cpd25@wmin.ac.uk
CATEGORIES:M25 Events
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