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UID:253@m25lib.org.uk
DTSTART;TZID=Europe/London:20081111T120000
DTEND;TZID=Europe/London:20081111T120000
DTSTAMP:20170315T112749Z
URL:https://www.m25lib.org.uk/events/coping-at-the-counter-8/
SUMMARY:Coping at the Counter
DESCRIPTION:Coping at the Counter Tuesday 11 November 2008 09.30-12.30 \n\n
 Venue: London Mathematical Society\n\nThis half-day workshop is designed t
 o raise your confidence in face-to-face interactions with library users. I
 t covers theory and practice in skills for assertive and appropriate behav
 iour towards library users. There will be discussions\, exercises and theo
 ry to explain and illustrate why certain strategies work better than other
 s\; exchanges of experience are encouraged. Trainer Sheila Ritchie has wor
 ked in LIS for many years. She trains people in personal and interpersonal
  skills using practical and transferable methods. Programme 09.30 Welcome\
 , coffee and introduction Course objectives and current issues Participant
 s’ jobs: the good and the not-so-easy What do customers want and need? W
 hat is bad and good service? 10.45 Break 11.00 Assertive behaviour and how
  it aids communication Dealing with typical counter situations well 12.30 
 Workshop ends Pre-course Preparation Please write notes on some of the cus
 tomer service situations you have experienced. This material will be used 
 as real examples on the workshop. To reserve a space on this event either 
 complete our online booking form at\nhttp://www.cpd25.ac.uk/component/opti
 on\,com_philaform/Itemid\,98/form_id\,2/\nor email us directly at \ncpd25@
 lse.ac.uk \n\nCost: £80 for CPD25 members\, and £110 for other instituti
 ons\, including refreshments. Please note that there are limited places av
 ailable for this event. Cancellations less than one week before the event 
 will be charged a 50% cancellation fee. In the event of a ‘no-show’ on
  the day\, the full fee will be charged.
CATEGORIES:M25 Events
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