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UID:16@m25lib.org.uk
DTSTART;TZID=Europe/London:20060310T123000
DTEND;TZID=Europe/London:20060310T123000
DTSTAMP:20170315T110610Z
URL:https://www.m25lib.org.uk/events/coping-at-the-counter-repeat/
SUMMARY:Coping at the Counter (repeat)
DESCRIPTION:cpd25 – Coping at the Counter \nBrunei Gallery Room B211\nFri
 day 10th March 9.30-1pm \n\n\nThis is a half-day workshop on the skills ne
 eded to practice assertive and professional face-to-face behaviour towards
  library users. Aims To help participants to raise their confidence in fac
 e-to-face interactions with library users\, both for book stock and PC ter
 minal enquiries\, by offering practice in appropriate skills. Pre-workshop
  notes Please write down some rough notes on some of the situations you ha
 ve seen or experienced – good and bad. We would like to gather material 
 on difficult exchanges (for practice) and on those that were well-handled 
 (as examples to emulate). Methods of Training There will be discussions an
 d exercises\, as well as some theory to underpin and explain why certain s
 trategies work. Trainer Sheila Ritchie has worked in and for libraries for
  many years. She trains people in the personal and interpersonal skills th
 ey need to do their work effectively. \n\nCost is £75 for CPD25 members\,
  £85 for M25 affiliate members and £100 for other institutions\, includi
 ng refreshments. Please note that there are limited places available for t
 his event. \n\nCancellations less than one week before the event will be c
 harged a 50% cancellation fee. In the event of a ‘no-show’ on the day\
 , the full fee will be charged.
CATEGORIES:M25 Events
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