BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:351@m25lib.org.uk DTSTART;TZID=Europe/London:20100624T170000 DTEND;TZID=Europe/London:20100624T170000 DTSTAMP:20170315T114246Z URL:https://www.m25lib.org.uk/events/counter-cultures-event-ref-no-tg5ccul / SUMMARY:Counter Cultures [Event Ref. No. TG5/CCUL] DESCRIPTION:We are pleased to offer a session on the changing nature of wor k at the counter and helpdesks. \n\nTopics being addressed will include:\n \n· The changing nature of the helpdesk and the different services now b eing offered\n\n· Changing communication methods\n\n· Converged servic es\n\nThere will also be an opportunity for a tour of the Nightingale Cent re either at the begininng or end of the sessions. The Nightingale Centre has recently been extended and incorporates a learning café\, student inf ormation points and uses RFID technology.\n\nProgramme: \n\n1.15 – 1.55 Arrival and registration\n(1.30 – 1.50 Library tour – group 1)\n1.55 – 2.00 Welcome \n2.00 – 2.35 Amanda Krebs\n2.35 – 3.10 Christine Had dock and Paula McGuffie\n3.10 – 3.30 Tea/coffee break\n3.30 – 4.05 Fra nko Kowalczuk \n4.05 – 4:40 Karen Belsham and Rowan Williamson\n4:40 pm Close\n(4:40 – 5:00 library tour – group 2)\n\nVenue: Flexible Learni ng Centre Nightingale Centre Kingston Hill Campus Kingston University.\n\n Information on getting to the Nightingale Centre at Kingston Hill Kingston University: \n\nhttp://www.kingston.ac.uk/aboutkingstonuniversity/locatio n/howtofindus/\n\nhttp://www.kingston.ac.uk/aboutkingstonuniversity/locati on/campuses/kingstonhill/\n\nSpeakers:\n\nKaren Belsham ( Senior Informati on Advisor) Kingston University\n\nKaren is a Senior Information Advisor w ithin the Customer Services team. For the last year she has been seconded to work with colleagues from Student Services to deliver an increased rang e of services for students from the LRC helpdesks. Developing the points has proved very successful with the students and the take up of services has exceeded expectations.\n\nRowan Williamson (LRC Manager) Kingston Univ ersity\n\nRowan is the LRC Manager at Knights Park the Art\, design and a rchitecture campus for the past three years. Her role as the chair of the Equality and Diversity group led to her involvement in Kingston’s projec t to develop an integrated student support model\, setting up links with o ther student services. Her role has been to build up relationships with th ese staff\, encouraging them to have a presence in the LRCs by offering st udent workshops and drop in sessions\, and to work with them to advertise their services and co-ordinate them with what the LRCs can offer.\n\nChris Haddock Library Services Manager Liverpool John Moores University \n\nPa ula McGuffie Customer Services Manager (Aldham Roberts Library) Liverpool John Moores University \n\nThe department of Library and Student Support ( L&SS) was brought together in May 2009 following a thorough review into th e student experience.\n\nL&SS was created by bringing together services an d associated staff from Learning and Information Services and the Student Campus Centres and administrative services previously offered from the Fac ulty Offices. The new service operates from the three Learning Resource Ce ntres (Aldham Robarts\, Avril Robarts\, I. M. Marsh) The services provide d by L&SS include:\n\n• Library and learning resources: includes collec tion management\, digitisation\, circulation of learning materials\, purch asing\, copyright support\, information literacy\, research support\, arch ives\, study support\, liaison with academics \n\n• ICT support: includ es open access PCs and peripherals\, open access copying and print service s\, lap top loans\, IT enquiry support\, IT workshops for staff \n\n• St udent administration: includes enrolment\, student records\, finance\, co ursework submission\, withdrawals\, module registration.\n• In addition\ , the LRCs will provide space for other student services\, most notably ca reers and employability and welfare and counselling. This approach provid es all core student support services in one campus-based location \n\nThis placing and management of all student facing University services represen ts a huge change to the culture and practices at Liverpool John Moores Uni versity and has been achieved in a relatively small space of time.\n\nAman da Krebs Customer Services Manager University of Bedfordshire\n\nAmanda Kr ebs is the Customer Services Manager at the University of Bedfordshire. Sh e is responsible for setting up a network of student helpdesks across the different campuses and overseeing the delivery of services to students. I have set up this Blog to keep staff and students informed of developments \n\nFranko Kowalczuk\, Enquiry Services Supervisor\, King’s College Lond on\n\nFranko Kowalczuk currently manages the Enquiry Service over four sit es of Kings College in London as well as providing library services to sev eral hospitals. Franko manages QuestionPoint\, 4 Help Desks\, an email Enq uiry Service\, a dedicated IT Call Centre and the College Switchboard Team . They are a fully converged service.\n\nPlease note that there are limite d places available for this event. \n\nTo book a place please use our onl ine booking form or email the administrator via cpd25@lse.ac.uk \n\n* When you book please indicate which tour you would like to attend: 1.30-1.50pm or 4:40-5:00pm. \n\n* If you would like a parking place please tell us wh en you book your place at this session. \n\nCost: £60 for CPD25 members and £75 for other institutions. \n\nCancellations less than one week bef ore the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day\, the full fee will be charged. CATEGORIES:cpd25 Events END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT DTSTART:20100328T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR