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BEGIN:VEVENT
UID:444@m25lib.org.uk
DTSTART;TZID=Europe/London:20120516T180000
DTEND;TZID=Europe/London:20120516T180000
DTSTAMP:20170315T115112Z
URL:https://www.m25lib.org.uk/events/customer-care-professional-qualificat
 ions-series-event-ref-no-tg1qsmay-3/
SUMMARY:Customer Care (Professional Qualifications Series) [Event Ref. No. 
 TG1/QSMAY]
DESCRIPTION:Please note that this event is also advertised in the 'Professi
 onal Qualifications Support Workshops' section of our events calendar.\n\n
 cpd25's programme of ten two-hour workshops is devised primarily to suppor
 t CILIP Chartership and ACLIP candidates. However\, many of the events in 
 the programme are highly relevant to staff working as Library Assistants\,
  Senior Library Assistants and so on. The events are aimed\, therefore\, a
 t all levels of library staff - who may or may not be seeking Certificatio
 n or Chartership\, but who wish to further their professional skills and d
 evelopment.\n\nPlaces are available on either the whole series (£160 for 
 cpd25 members\, £240 for external organisations) or for individual worksh
 ops (£30 for cpd25 members\, £50 otherwise).\n\nThe event reference numb
 er for booking a place on the whole series is TG1/QSALL. Please refer to e
 ach workshop's individual description for their individual event reference
  numbers.\n\nSpeaker: Candy Jannetta\, training consultant. \n\nAim:\nThis
  training session offers participants and opportunity to evaluate customer
  care provision in libraries. It covers those aspects of service which sup
 port and maintain a good standard\, both directly and indirectly.\n\nObjec
 tives:\nBy the end of the session\, participants will be able to:\n1. Appr
 eciate why good customer care is essential and how it affects every part o
 f the library service.\n2. Distinguish good\, bad and indifferent standard
 s of service.\n3. Understand how to train staff for good face-to-face comm
 unication with users.\n\nVenue: Room LG39\, Maughan Library\, Kings Colleg
 e London\; http://www.kcl.ac.uk/library/libraries/maughan.aspx\n\nPlease n
 ote that there are limited places available for this event.\n\nCancellatio
 ns less than one week before the event will be charged a 50% cancellation 
 fee. In the event of a ‘no-show’ on the day\, the full fee will be cha
 rged.\n\nTo book please use our online booking form or email the administr
 ator via cpd25@lse.ac.uk
CATEGORIES:cpd25 Events
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DTSTART:20120325T020000
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