BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//wp-events-plugin.com//7.2.3.1//EN
TZID:Europe/London
X-WR-TIMEZONE:Europe/London
BEGIN:VEVENT
UID:247@m25lib.org.uk
DTSTART;TZID=Europe/London:20080425T163000
DTEND;TZID=Europe/London:20080425T163000
DTSTAMP:20170315T112559Z
URL:https://www.m25lib.org.uk/events/customer-service-in-a-changing-servic
 e-environment/
SUMMARY:Customer Service in a Changing Service Environment
DESCRIPTION:This event is now FULLY BOOKED.\n\nCustomer Service in a Changi
 ng Environment\n1.45 - 4.30pm\nVenue: Room 541\, Malet St Building\, Birkb
 eck \nBloomsbury London WC1E 7HX\n\nAims: To consider how libraries are ch
 anging their service delivery plans and customer support in an increasingl
 y virtual and self-service environment. \n\nThe introduction of self-servi
 ce facilities for issuing and returning stock\, self renewals and the wide
  availability of online resources are prompting organizations to examine w
 hether the tradition information/ enquiry desk is still the best way to pr
 ovide help to customers. As a result\, some organizations are implementing
  new methods of service delivery. This seminar will look at how three libr
 ary services have approached these issues. \n\nThe speakers:\nNeil Allen\,
  Assistant Director & LIS Campus Manager at Hatfield de Havilland Campus L
 earning Resources Centre will speak about the self-service facilities and 
 the approach to customer service at the University of Hertfordshire.\n\nRi
 chard Partridge\, Campus Service Manager at De Montfort University Library
  will talk about De Montfort’s changing service plan and the ‘roving
 ’ librarians.\n\nCathy Perry from Birmingham City Libraries will talk ab
 out how one public library service is using self-service to provide Neighb
 ourhood Libraries.\n\nCost: £35 for cpd25 members and £50 for other inst
 itutions\, including refreshments.\n\nTo add your name to the reserve list
  for this FULLY BOOKED event please complete the online booking form\nor e
 mail Suzy Ball cpd25@wmin.ac.uk\n\nPlease note that there are limited plac
 es available for this event. Cancellations less than one week before the e
 vent will be charged a 50% cancellation fee. In the event of a ‘no-show
 ’ on the day\, the full fee will be charged
CATEGORIES:M25 Events
END:VEVENT
BEGIN:VTIMEZONE
TZID:Europe/London
X-LIC-LOCATION:Europe/London
BEGIN:DAYLIGHT
DTSTART:20080330T020000
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
END:DAYLIGHT
END:VTIMEZONE
END:VCALENDAR