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TZID:Europe/London
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BEGIN:VEVENT
UID:343@m25lib.org.uk
DTSTART;TZID=Europe/London:20100519T160000
DTEND;TZID=Europe/London:20100519T160000
DTSTAMP:20170315T114158Z
URL:https://www.m25lib.org.uk/events/knowledge-skills-tools-and-behaviour-
 to-ensure-a-successful-roving-assistance-service-event-ref-no-tg5rov/
SUMMARY:Knowledge\, Skills\, Tools and Behaviour To Ensure a Successful Rov
 ing Assistance Service [Event Ref. No. TG5/ROV]
DESCRIPTION:Many libraries are developing roving advice and enquiry service
 s. This cpd25 event will set out the knowledge\, skills\, tools and behavi
 our that staff need to ensure a successful roving assistance service. \n\n
 In addition\, representatives from libraries where roving has been operati
 ng successfully will share their practical experience and discuss some of 
 the tools that have underpinned the success and development of the service
 . \n\nThis event is aimed at library managers and supervisors. \n\nAgenda:
  \n\n9:30 – 10:00:  Registration\, tea\, coffee & biscuits\n\n10:00 – 
 1:00:  Encouraging Proactive Service:  Sheila Ritchie\n\n[11:00 – 11:30:
    Tea\, coffee & biscuits] \n\n1:00 – 2:00:   Lunch\n\n2:00 – 2:45:  
  Setting up a roving service:  Florence Achen – Owor\, University of Eas
 t London \n\n2:45 – 3:00:   Tea\, coffee & biscuits\n\n3:00 – 3:45:   
 Roving and Footprints enquiry monitoring and knowledge base: Gary Corcoran
 \,  Roehampton University\n\n3:45 – 4:00:   Summary\n\n4:00:          Cl
 ose. \n\nVenue: The Murrell Room\, BMA House\, Tavistock Square\, London W
 C1H 9JP\; \nWebsite: www.bmahouse.org.uk  \n\nPlease note that there are l
 imited places available for this event.  \n\nTo book a place please use ou
 r online booking form or email the administrator via cpd25@lse.ac.uk \n\nC
 ost: £140 for CPD25 members and £165 for other institutions. \n\nCancell
 ations less than one week before the event will be charged a 50% cancellat
 ion fee. In the event of a ‘no-show’ on the day\, the full fee will be
  charged.
CATEGORIES:cpd25 Events
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DTSTART:20100328T020000
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