BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:903@m25lib.org.uk DTSTART;TZID=Europe/London:20220908T100000 DTEND;TZID=Europe/London:20220908T123000 DTSTAMP:20220901T095801Z URL:https://www.m25lib.org.uk/events/library-and-student-services-working- together-tg3/ SUMMARY:Library and Student Services working together [TG3/SERVICES] DESCRIPTION:How can we work successfully with our Student Services colleagu es to deliver our services? This event explores the ways that Libraries ar e working together with Student Services. Presenters will cover how their libraries are working with and alongside Student Services. They will share the impact it’s had on their services and the benefits for the students .\nProgramme:\n10.00 Introduction\n10.05 Alan Doherty\, London South Bank University – 'Student enquiry customer services model at LSBU'\n10.35 Qu estions\n10.40 Break\n10.45 Marion Lewis &\; Dan Herbert\, University o f Surrey – 'The Hive way of working – a new approach to support studen t experience at the University of Surrey'\n11.15 Questions\n11.20 Break\n1 1.25 Matthew Lawson\, Middlesex University – 'Libraries and student serv ices: a perfect match?'\n12.00 Questions\n12.05 Open Q&\;A for all spea kers\n12.30 Finish\nSpeakers:\n\nAlan Doherty: Head of Customer Services in Library and Learning Resources at LSBU including responsibility for fro ntline service delivery\, health and safety\, learning spaces\, and for st udent enquiry management both across LLR services themselves (library and student IT support) and in terms of joining up wider first line student en quiry teams in the University.\n\nOver 20 years previous experience in lib rary roles including training\, document delivery\, acquisitions\, team an d site management.\n\nMarion Lewis: Team Leader front of house in the Cust omer and Business Support Team reporting to the Associate Director (Studen t Experience) and working with the Team Leader Circulation and Access\, Da n Herbert. I am responsible for front line service delivery at the Library and Learning Hive. We jointly manage the team who provide a single servic e point for face to face enquiries in the Library Building. We are part of a University wide enquiry management system for email enquiries. We share a chat service with IT and a number of other student facing teams and sti ll provide telephone support – shortly through a teams solution. We are now working closely with the MySurreyHive (Student Services) and the Acade mic Hives for the three Faculties.\n\nI have 14 years of experience in a c ustomer facing role at the University of Surrey Library.\n\nDan Herbert: I am Team Leader Lending Services and Access in the Customer and Business S upport Team at the University of Surrey. My role is responsible for the ma nagement of all circulation functions within the Library\, management of a ll access schemes and services including SCONUL and Alumni\, student disci plinary issues\, building security and any related facilities requirements . I work alongside Marion Lewis\, the Team Leader Front of House\, managin g the Customer Services team who supports the library front of house servi ce. The Customer Services team have close working links with other support services within the institution providing a holistic level of support for all members of the university and external users.\n\nI have worked in hig her education since 1991 and have been at the University of Surrey since 2 006. I am a CPD25 task group member as well as an executive board and Trea surer for CLAUD.\n\nMatthew Lawson is Director of Library &\; Student S upport at Middlesex University in north London\, having previously worked at King’s College London and London South Bank University as well as in public libraries. During his time at Middlesex he led the implementation o f free personal e-text books for all students in partnership with Kortext\ ; and led a coalition of services providing emergency support to students during the pandemic. He is currently leading the student experience aspect s of the new University strategy and until recently was chair of the M25 C onsortium of Academic Libraries.\n\n \;\n\nCost\n£25.00 members\n£50 .00 non member institutions\n\nInformation for joining:\n\n This session is virtual and will run via Zoom. Once your booking has been confirmed\, j oining instructions will be emailed the day before the event.\n Electroni c CPD attendance certificates can be provided on request. Please request v ia cpd25@london.ac.uk\n\nCancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ o n the day\, the full fee will be charged.\n\nTo book a place please use ou r online booking form. Please remember to include your PO number as bookin gs cannot be confirmed without this.\n\n \; CATEGORIES:cpd25 Events END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT DTSTART:20220327T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR