BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:1020@m25lib.org.uk DTSTART;TZID=Europe/London:20251112T100000 DTEND;TZID=Europe/London:20251112T130000 DTSTAMP:20251001T084011Z URL:https://www.m25lib.org.uk/events/managing-student-behaviour-2025-tg4-m sb/ SUMMARY:Managing Student Behaviour [TG4/MSB] - EVENT NOW FULL DESCRIPTION: \;\n\n*THIS EVENT IS NOW FULL AND A WAITING LIST IS AVAILA BLE*\n\nStudents are often under financial\, professional and personal pre ssure\, and this can be reflected in their behaviour towards staff. Univer sity staff find themselves worrying about coping with strong emotion\, cha llenging behaviour and noncompliance. In this 3-hour online workshop\, we will examine approaches to managing student behaviour supportively and col laboratively\, while maintaining an appropriate environment for learning a nd teaching support. \n\nProgramme:\n\nProblems and Principles\n\n Intro s: I hate it when…\n Chat: listening debrief\n Talk: categorisation an d summary\n Chat: Discussion: reasons for behaviour\n Group work: Advoca cy\n Debrief: Good general principles\n Talk: Starting well—the 3 S’ s\n\nWe start with an exercise which makes clear why people can sometimes behave badly\, and establishes values for a good conflict-free approach. H aving established basic values\, the course goes on to look at potential a reas of conflict between the client and the librarian. First\, we look at beginnings – what kind of environment the student encounters when enteri ng the library in terms of layout\, signage\, and other signals. This lead s into a discussion about effective voice and body language for creating a positive encounter\n\nPractical Techniques\n\n Group work: delivering cr iticism\n Chat: cultural differences\n Group work: dealing with strong e motion\n Debrief: defusing situations\n Talk: shutting down encounter— gears\n Chat: finishing gracefully—dessert/coffee\n\nNext\, we look at how to successfully deliver difficult information\, e.g. criticism for tal king in the library. In a series of exercises we look at delivery of ‘cl ean communication’ to get willing compliance from the library-user. Afte r a short session on cultural differences in communication\, we go on to s ee how to defuse strong emotion and complaints. Only then do we go on to a method to use when positive resolution is impossible: the gears technique . The day finishes with a quick look at ‘closing’ techniques: how to e nd encounters which are going on too long.\n\n"I came away from this feeli ng very positive\; I really enjoyed listening to what Ash had to say and h ow he broke each scenario down. I got a lot out of hearing from other atte ndees how they diffuse difficult situations\, and it was fun!" Attendee\, November 2023\n\n"The session was great - very engaging. I think the exerc ises were useful and timed well. The discussions around cultural behaviour s were interesting\, too. Lots of material covered." Attendee\, November 2 023\n\nTrainer:\n\nAsh Charlton\, Creative Director at Ace Training\, has been delivering useful and enjoyable training courses for over 20 years.  His clients include universities\, charities\, local authorities\, centra l government and the UN. He specialises in ‘people skills’ such as Cus tomer Care\, Empowering Staff\, Emotional Intelligence\, Time Management\, Diversity and Cultural Awareness - for a complete list\, go to www.acetra iningcourses.co.uk.\n\nInformation for joining:\n\n This session is virtu al and will run via Zoom. Once your booking has been confirmed\, joining i nstructions will be emailed the day before the event.\n Electronic CPD at tendance certificates can be provided on request. Please request via cpd2 5@london.ac.uk\n\nCost\n£25 members\n£50 for other institutions.\n\nCanc ellations less than one week before the event will be charged a 50% cancel lation fee. In the event of a ‘no-show’ on the day\, the full fee will be charged.\n\n \;\n\n*THIS EVENT IS NOW FULL AND A WAITING LIST IS A VAILABLE*. To book a place on the waiting list\, please use our online bo oking form. Remember to include a purchase order number if required for pa yment. CATEGORIES:cpd25 Events END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20251026T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR