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BEGIN:VEVENT
UID:832@m25lib.org.uk
DTSTART;TZID=Europe/London:20200430T100000
DTEND;TZID=Europe/London:20200430T163000
DTSTAMP:20200430T142237Z
URL:https://www.m25lib.org.uk/events/managing-student-behaviour-tg4-msb/
SUMMARY:Managing Student Behaviour [TG4/MSB] - Please note this event has b
 een postponed until further notice
DESCRIPTION:THIS EVENT HAS BEEN POSTPONED UNTIL FURTHER NOTICE. Please cont
 act cpd25@london.ac.uk with any queries.\nTwitter: @cpd25_M25  #cpd25\n\n
 The 21st century university library is regarded as a ‘safe place’ and 
 space to ‘feel at home’ for many students. Alongside traditional resou
 rces\, the library may replicate the comfort of a modern entertainment hub
  with cafés\, big screen areas and comfy seating\; but what behaviour is 
 acceptable can be unclear in these varied environments. Frontline staff ar
 e also faced with increased demands from students paying a high cost for e
 ducation.\n\nWe will examine approaches to managing student behaviour supp
 ortively and collaboratively\, while maintaining an appropriate environmen
 t for learning and teaching support.\n\nThis workshop is ideal for front-l
 ine library staff\, library supervisors and student services staff. Attend
 ees will have a chance to network and share best practice with peers and p
 rofessionals.\n\nThe day will be led by Ash Charlton\, Director of Ace Tra
 ining\, who has been working with academic libraries for over 20 years.\n\
 nThe morning session will cover the changing pressures on the student popu
 lation\, and recommend effective strategies for setting boundaries and cha
 llenging difficult behaviour.  These include practical recommendations fo
 r layout and signage\, as well as skills in creating a conflict-free setti
 ng.\n\nIn the afternoon we go into more detail about different types of co
 nflict\, agreeing standards of positive language use\, raising awareness o
 f cultural issues that may affect communication\, and making recommendatio
 ns for challenging unacceptable behaviour.\n\nAt all times the emphasis wi
 ll be on positive outcomes: promoting the well-being of staff while creati
 ng a stress- and conflict- free environment for students.\n\nWatch Ash Cha
 rlton's introduction here:\n\n\n\nProgramme:\n\n9.30am Registration opens\
 n\n10.00 - 11.15am\n• Introductions\, housekeeping\, expectations\, grou
 nd rules\n• Advocacy exercise: why do people do the things they do?\n•
  Group work: how best to approach the issue\n• Debrief: general values f
 or positively managing student behaviour\n\n11.15-11.30am Coffee break\n\n
 11.30am - 1.00pm\n• Discussion: beginning well – the 3 S’s\n• Pres
 entation/discussion: layout and signage\n• Discussion – body language 
 and attention\n• Cultural differences in communication\n\n1.00-2pm Lunch
  break\n\n2.00 - 3.00pm\n• Clear communication: messages most likely to 
 get co-operation\n• Conflict scenarios: the win/win approach – handbag
  exercise\n• Debrief for conflict resolving techniques\n• Case studies
 : conflict scenarios\n• Practice session\n\n2.30 - 2.45pm Tea break\n\n2
 .45 - 4.30pm\n•When it all fails: gears approach\n• Difficult situatio
 ns: using the gears approach\n• Closing techniques\n• Specific issues\
 n\n4.30pm Course ends\n\n&nbsp\;\n\nCost\n\n£200 for Members\n£300 for O
 ther Institutions\n\nIncludes lunch and refreshments\n\n&nbsp\;\n\nTo book
  a place please use our online booking form. Please remember to include yo
 ur PO number as bookings cannot be confirmed without this.\n\nCancellation
 s less than one week before the event will be charged a 50% cancellation f
 ee. In the event of a ‘no-show’ on the day\, the full fee will be char
 ged.\n\n&nbsp\;
CATEGORIES:cpd25 Events
LOCATION: The London Mathematical Society\, 57-58 Russell Square\, London\,
  WC1B 4HS\, United Kingdom
GEO:51.5211757;-0.12442060000000765
X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=57-58 Russell Square\, Lond
 on\, WC1B 4HS\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE= The London Math
 ematical Society:geo:51.5211757,-0.12442060000000765
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