BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:850@m25lib.org.uk DTSTART;TZID=Europe/London:20210113T103000 DTEND;TZID=Europe/London:20210113T120000 DTSTAMP:20210105T160427Z URL:https://www.m25lib.org.uk/events/managing-student-behaviour2-tg4-msb-3 / SUMMARY:Managing Student Behaviour: Resolving Conflicts [TG4/MSB2] DESCRIPTION:In this workshop\, we will cover how to cope with unavoidable c onflicts and get win/win outcomes\, as well as how to defuse strong emotio n. This will be applied to specific situations suggested by participants. Finally\, we will consider how to look and stay calm in these difficult si tuations.\n\nAttendance at the first workshop in November 2020 isn’t nec essary to join this workshop.\n\nSession 1 Resolving Conflicts \n\n♦ \; Intros: 1 thing I remember…\n\n♦\; Group work: handbag exercise \n\n♦\; Debrief: winning strategies\n\n♦\; Case studies: confl ict situations\n\n♦\; Talk: looking calm\n\n♦\; Chat: specific situations\n\n♦\; Talk: defusing techniques\n\nWe begin with a quic k review of key learning from previous sessions\, then go into a lighthear ted conflict resolution game: the handbag exercise. From this we extract a nd develop the essential elements of conflict resolution and apply these t o real-life case studies to see how to get win/win solutions with students . We then look at how to look and sound calm when delivering these message s\, as well as how to apply them to other conflict scenarios.\n\nSession 2 Strong Emotion\n\n♦\; Chat: signs of strong emotion\n\n♦\; Gr oup work: do’s and don’t’s\n\n♦\; Debrief: defusing strong emo tion\n\n♦\; Talk: specific situations—groups etc.\n\n♦\; Cha t: dealing with specifics situations\n\n♦\; Talk: methods for stayin g calm\n\nAfter defining the signs and cues of strong emotion\, we look at how to defuse the three ‘biggies’: anger\, panic and sorrow. Having e stablished best practice for these\, we then apply all the course material to specific practical situations such as dealing with noisy groups\, peop le who lie or mislead and so on: most of these will be set/suggested by pa rticipants. In all cases we will look at how to apply the skills covered o n the course. Finally\, we’ll take a look at how not to take this behavi our personally\, and remain calm and happy in the workplace during difficu lt times.\n\n \;\n\nInformation for joining:\n\n This session is virt ual and will run via Zoom. Once your booking has been confirmed\, joining instructions will be emailed the day before the event.\n The trainer is A sh Charlton -https://www.acetrainingcourses.co.uk/\n Electronic CPD atten dance certificates can be provided on request. Please request via cpd25@lo ndon.ac.uk\n\nCost\n£25 members\n£35 for other institutions.\n\nCancella tions less than one week before the event will be charged a 50% cancellati on fee. In the event of a ‘no-show’ on the day\, the full fee will be charged.\n\nTo book a place please use our online booking form. Please rem ember to include your PO number as bookings cannot be confirmed without th is. CATEGORIES:cpd25 Events END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20201025T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR