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UID:423@m25lib.org.uk
DTSTART;TZID=Europe/London:20110616T160000
DTEND;TZID=Europe/London:20110616T160000
DTSTAMP:20170315T114717Z
URL:https://www.m25lib.org.uk/events/organising-student-enquiry-services-e
 vent-ref-no-tg3senq/
SUMMARY:Organising Student Enquiry Services [Event Ref. No. TG3/SENQ]
DESCRIPTION:cpd25 is pleased to offer an afternoon event on Thursday 16th J
 une 2011 with a series of presentations on the different ways in which aca
 demic libraries organise their student enquiry services. \n\nThe event con
 sists both of demonstrations of different enquiry technologies available a
 nd case studies from Universities on their own services and experience. \n
 \nProgramme:\n\n1.00 – 1.30:		Arrival and registration\n\n1.30 – 1.35:
 		Welcome and introduction \n\n1.35 – 2.00:	“Building a national share
 d out of hours helpline service: the development and operation of the NorM
 AN Out of Hours Helpline service for IT and library queries”\, Debbie Fi
 ggis (Customer Service Manager\, IT Services\, Northumbria University)\n\n
 2.00 – 2.30:	“Case study: Student Enquiry services at Middlesex Univer
 sity Library’\, Gill Stone (Customer Service Manager\, Middlesex Univers
 ity Library)\n\n2.30 – 2.45:	Tea & Coffee\n\n2.45 – 3.30:	“Beyond th
 e Desk: Adding Value and Creating Efficiencies with QuestionPoint”\, Sus
 an McGlamery (QuestionPoint senior product manager\, OCLC) & Tristan Clayt
 on (Enquiry Services Supervisor\, King’s College) / Franko Kowalczuk (Kn
 owledge Management Coordinator\, King’s College)\n\n3.30 – 3.55:		“U
 sing Numara Footprints for student enquires”\, Gary Corcoran (Roehampton
  University)\n\n3.55 – 4.00:			Close. \n\nVenue: The Cayley Room at the 
 London Mathematical Society\, 57-58 Russell Square\, London WC1B 4HS\; Web
 site: www.lms.ac.uk \n\nPlease note that there are limited places availabl
 e for this event.  \n\nTo book a place please use our online booking form 
 or email the administrator via cpd25@lse.ac.uk \n\nCost: £95 for cpd25 me
 mbers and £125 for other institutions. \n\nCancellations less than one we
 ek before the event will be charged a 50% cancellation fee. In the event o
 f a ‘no-show’ on the day\, the full fee will be charged.
CATEGORIES:cpd25 Events
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DTSTART:20110327T020000
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