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UID:630@m25lib.org.uk
DTSTART;TZID=Europe/London:20160202T140000
DTEND;TZID=Europe/London:20160202T160000
DTSTAMP:20170315T121226Z
URL:https://www.m25lib.org.uk/events/pqw-customer-care-event-ref-tg1pqw/
SUMMARY:PQW – Customer Care [Event Ref. No. TG1/PQW]
DESCRIPTION:Twitter – #cpd25PQW\n\n&nbsp\;\n\nThis series is devised prim
 arily to support candidates for professional qualifications. However\, man
 y of the events in the programme are highly relevant to all levels of libr
 ary staff – who may or may not be seeking Certification or Chartership\,
  but who wish to further their professional skills and development.\n\nThi
 s training session offers participants and opportunity to evaluate custome
 r care provision in libraries. It covers those aspects of service which su
 pport and maintain a good standard\, both directly and indirectly.\n\n&nbs
 p\;\n\nSpeaker:\n\nCandy Jannetta\, training consultant.\n\n&nbsp\;\n\nBy 
 the end of the session\, participants will be able to:\n\n1. Appreciate wh
 y good customer care is essential and how it affects every part of the lib
 rary service.\n\n2. Distinguish good\, bad and indifferent standards of se
 rvice.\n\n3. Understand how to train staff for good face-to-face communica
 tion with users.\n\n&nbsp\;\n\nVenue:\n\nThe Exchange\, City Business Libr
 ary\, Guildhall\, Aldermanbury\, London EC2V 7HH\n\nWebsite – http://www
 .cityoflondon.gov.uk/business/economic-research-and-information/city-busin
 ess-library/Pages/default.aspx\n\n&nbsp\;\n\nCost:\n\nIndividual workshop 
 – £45 for members and £68 for other institutions.\n\nEntire series –
  £350 for members and £525 for other institutions.**\n\nCancellations le
 ss than one week before the event will be charged a 50% cancellation fee. 
 In the event of a ‘no-show’ on the day\, the full fee will be charged.
 \n\nTo book a place please use our online booking form.\n\n&nbsp\;\n\n&nb
 sp\;\n\n** We are now taking bookings for the whole series. Please specify
  on your booking form whether you would like to opt for a series booking\,
  or individual workshops. Full details of the whole series will be adverti
 sed shortly.
CATEGORIES:cpd25 Events
LOCATION:City Business Library\, Guildhall\, London\, EC2V 7HH\, United Kin
 gdom
GEO:51.5158188;-0.09198219999996127
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