BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:586@m25lib.org.uk DTSTART;TZID=Europe/London:20150121T140000 DTEND;TZID=Europe/London:20150121T160000 DTSTAMP:20170315T120504Z URL:https://www.m25lib.org.uk/events/professional-qualification-workshops- customer-care-event-ref-tg1pqw3/ SUMMARY:Professional Qualification Workshops: Customer Care [Event Ref. No. TG1/PQW2] DESCRIPTION:Twitter - #cpd25PQW2\n\nThis series is devised primarily to sup port candidates for professional qualifications. However\, many of the eve nts in the programme are highly relevant to all levels of library staff – who may or may not be seeking Certification or Chartership\, but who w ish to further their professional skills and development.\n\nThis training session offers participants and opportunity to evaluate customer care pro vision in libraries. It covers those aspects of service which support and maintain a good standard\, both directly and indirectly.\n\n \;\n\nSpe aker:\n\nCandy Jannetta\, training consultant.\n\nBy the end of the sessio n\, participants will be able to:\n\n1. Appreciate why good customer care is essential and how it affects every part of the library service.\n2. Dis tinguish good\, bad and indifferent standards of service.\n3. Understand h ow to train staff for good face-to-face communication with users.\n\nVenue :\n\nRoom W-FWB 3.146\, 3rd floor\, Franklin Wilkins Building\, Kings Col lege London\, 150 Stamford Street\, SE1 9NN\n\nhttp://www.kcl.ac.uk/campus life/campuses/waterloo/Waterloo.aspx\n\nCost:\n\nIndividual workshop – £40 for members and £60 for other institutions.\n\nEntire series – £3 00 for members and £450 for other institutions.**\n\nPlease note that the re are limited places available for this event.\n\nCancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day\, the full fee will be charged.\n\nTo book a place please use our online booking form or email the administrator via cpd25@london.ac.uk \n\n \;\n\n** We are now taking booking for the whole series. Please specify on your booking form whether you would li ke to opt for a series booking\, or individual workshops. Full details of the whole series will be advertised shortly and will include workshops on Marketing\, Copyright\, Financial Planning and Managing E-resources. CATEGORIES:cpd25 Events LOCATION:room w-fwb 3.146\, Franklin Wilkins Building\, Kings College Londo n\, 150 Stamford Street\, SE1 9NN\, United Kingdom GEO:51.505275;-0.1123234000000366 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Franklin Wilkins Building\, Kings College London\, 150 Stamford Street\, SE1 9NN\, United Kingdom;X-A PPLE-RADIUS=100;X-TITLE=room w-fwb 3.146:geo:51.505275,-0.1123234000000366 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20141026T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR