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UID:531@m25lib.org.uk
DTSTART;TZID=Europe/London:20140115T160000
DTEND;TZID=Europe/London:20140115T180000
DTSTAMP:20170315T115730Z
URL:https://www.m25lib.org.uk/events/professional-registration-workshops-c
 ustomer-care-event-ref-tg1prwjan2/
SUMMARY:Professional Registration Workshops: Customer Care [Event Ref. No. 
 TG1/PRWJAN2]
DESCRIPTION:cpd25′s programme of nine two-hour workshops is devised prima
 rily to support CILIP Chartership and ACLIP candidates. However\, many of 
 the events in the programme are highly relevant to staff working as Librar
 y Assistants\, Senior Library Assistants and so on. The events are aimed\,
  therefore\, at all levels of library staff – who may or may not be seek
 ing Certification or Chartership\, but who wish to further their professio
 nal skills and development.\n\nPlaces are available on either the whole se
 ries (£200 for cpd25 members\, £300 for external organisations) or for i
 ndividual workshops (£50 for cpd25 members\, £75 otherwise).\n\nSpeaker:
  Candy Jannetta\, training consultant.\n\nAim:\nThis training session offe
 rs participants and opportunity to evaluate customer care provision in lib
 raries. It covers those aspects of service which support and maintain a go
 od standard\, both directly and indirectly.\n\nObjectives:\nBy the end of 
 the session\, participants will be able to:\n1. Appreciate why good custom
 er care is essential and how it affects every part of the library service.
 \n2. Distinguish good\, bad and indifferent standards of service.\n3. Unde
 rstand how to train staff for good face-to-face communication with users.\
 n\nVenue: Room STB2\, Stewart House\, University of London\, London WC1E 7
 HU\; Website: http://www.london.ac.uk/map.html\n\nPlease note that there a
 re limited places available for this event.\n\nCancellations less than one
  week before the event will be charged a 50% cancellation fee. In the even
 t of a ‘no-show’ on the day\, the full fee will be charged.\n\nTo book
  please use our online booking form or email the administrator via cpd25@l
 ondon.ac.uk\n\n&nbsp\;
CATEGORIES:cpd25 Events
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