BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:1029@m25lib.org.uk DTSTART;TZID=Europe/London:20260120T100000 DTEND;TZID=Europe/London:20260120T120000 DTSTAMP:20260120T091951Z URL:https://www.m25lib.org.uk/events/quality-assurance-tg3/ SUMMARY:Quality Assurance [TG3/Quality] DESCRIPTION: \;\n\nHow do academic libraries evaluate and ensure the qu ality of their services? How can we benchmark our performance against peer institutions while maintaining a strong commitment to continuous improvem ent and innovation? Our speakers will share a range of initiatives—from feedback-capturing tools like whiteboards\, to TEF Gold achievements\, to strategic approaches in collection management.  With the NSS providing br oad institutional feedback\, we’ll explore how academic libraries can mo re precisely assess their own impact and ensure the consistent delivery of excellent\, student-centred services.\n\nProgramme:\n\nElizabeth White\, University of Cambridge: 'Scribbles to Solutions: how a whiteboard changed our approach to student services'\n\nLeanne Workman\, Royal Holloway: 'Le ss Is More: Reinvigorating Collections for Quality and Discovery'\n\nBREAK \n\nLibby Homer\, Anglia Ruskin University &\; Dave Puplett\, Universit y of Greenwich:  'TEF Gold – what part did the Library play?'\n\n \ ;\n\nSpeaker biographies:\n\nElizabeth White is the Senior Library Assista nt at the Whipple Library in the Department of History and Philosophy of S cience at the University of Cambridge. Here\, she enjoys a mixture of dail y tasks\, special collections work\, outreach work\, and supports the stud y and research needs of the library’s users. She began her career by vol unteering in libraries and museums before entering a formal traineeship at Trinity College Library in 2023. It was here that she discovered the joy of helping students and collaborating with them to improve their library e xperience. One of her first major projects was developing the feedback boa rd\, which proved to be a simple but effective way of bridging the gap bet ween students and staff. She has also curated two exhibitions and spoken a t two library conferences. In her spare time\, Elizabeth is working toward s her MA in Library and Information Studies\, after which she will be a fu lly accredited librarian.\n\nLeanne Workman is Head of Library Teaching a nd Engagement at Royal Holloway\, University of London\, where she leads a team dedicated to inclusive\, high-impact academic support and enhancing the student experience. With over a decade of experience in academic libra ries\, Leanne specialises in collection management\, relationship manageme nt\, and teaching information and digital literacy. In collaboration with fellow team leaders at Royal Holloway\, she has co-developed a strategic a pproach to reviewing the physical collection\, balancing curriculum and re search alignment\, and ensuring quality and relevance. Leanne is a strong advocate for embedding the library within the broader University learning and research strategy\, championing evidence-based practices. She holds an Associate Fellowship of the Higher Education Academy and co-chairs the un iversity’s Women’s Network\, promoting equity and professional develop ment..\n\nLibby Homer is the Director of Student and Library Services at A nglia Ruskin University. She was appointed in September 2020\, prior to th at she had been the University Librarian since April 2018. Before then\, L ibby worked as Director of Library and Learning Services at the University of East London. She started her career in acquisitions at the University Of Surrey\, and has worked for Southwark Council and SOAS.\n\nUntil recent ly Libby was Co Chair of SCONUL and Co Chair of the JISC Learning Content Expert Group. She is now Co Chair of the JISC Publisher Negotiation Expert Group. Libby also mentors Chartership candidates and AURORA participants\ , as well as act\n\nDave Puplett is Associate Director for Librarians and Academic Enhancement at University of Greenwich\, where he’s worked for just over 10 years. He leads the library services which incorporates acade mic skills\, as well as the technology enhanced learning and academic enha ncement teams. He’s previously worked at University of Kent\, London Sch ool of Economics\, and King’s College London. Dave is Secretary and Trus tee of the M25 Libraries Consortium. He is also a Chartered librarian\, Se nior Fellow of the HEA\, and Fellow of the CMI.\n\n \;\n\n \;\n\nI nformation for joining:\n\n This session is virtual and will run via Zoom . Once your booking has been confirmed\, joining instructions will be emai led the day before the event.\n Electronic CPD attendance certificates ca n be provided on request. Please request via cpd25@london.ac.uk\n\nCost\n £25 members\n£50 for other institutions.\n\nCancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day\, the full fee will be charged.\n\nTo book a place\, please use our online booking form. Remember to include a purcha se order number if required for payment.\n\n \; CATEGORIES:cpd25 Events END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:STANDARD DTSTART:20251026T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR