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TZID:Europe/London
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BEGIN:VEVENT
UID:500@m25lib.org.uk
DTSTART;TZID=Europe/London:20130322T170000
DTEND;TZID=Europe/London:20130322T170000
DTSTAMP:20170315T115434Z
URL:https://www.m25lib.org.uk/events/sdo-forum-i-event-ref-no-tg1sdo1/
SUMMARY:SDO Forum I [Event Ref. No. TG1/SDO1]
DESCRIPTION:cpd25 is very pleased to offer an afternoon discussion forum lo
 oking at the new M25 Customer Services Group. There will be a representati
 ve from each task group who will talk about the work they are doing\, and 
 we will look at ways in which your staff can get involved in the opportuni
 ties these groups offer.\n\nProgramme:\n\n13:00 - 13:30 - Sandwich Lunch\n
 \n13.30 - 13.50 - Welcome and introduction to the M25 Customer Services Gr
 oup\n\n13.50 - 15.00 - Presentations:\n\nCommunication and Events Task Gro
 up - Angus Brown\n\nQuality in Customer Services Task Group - Christina Le
 wis\n\nService Improvement Task Group - Matthew Brooke\n\nBenchmarking Tas
 k Group - Lis Hannon\n\n15.00 - 15.15 - Tea\, Coffee and biscuits\n\n15.15
  - 15.45 - Group Discussion\n\n15.45 - 16.15 - Feedback session and conclu
 sion\n\nVenue: The Torrington Room (Room 104)\, 1st Floor\, Senate House\,
  University of London\, London WC1E 7HU\; Website: http://www.london.ac.uk
 /map.html \n\nPlease note that there are limited places available for this
  event.\n\nTo book a place please use our online booking form or email the
  administrator via cpd25@lse.ac.uk\n\nCost: £60 for members.\n\nCancellat
 ions less than one week before the event will be charged a 50% cancellatio
 n fee. In the event of a ‘no-show’ on the day\, the full fee will be c
 harged.
CATEGORIES:cpd25 Events
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DTSTART:20121028T010000
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