BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN TZID:Europe/London X-WR-TIMEZONE:Europe/London BEGIN:VEVENT UID:611@m25lib.org.uk DTSTART;TZID=Europe/London:20150611T093000 DTEND;TZID=Europe/London:20150611T160000 DTSTAMP:20170315T121047Z URL:https://www.m25lib.org.uk/events/sla-conference-2015-bridging-gap-supp orting-new-library-users-event-ref-tg4sla/ SUMMARY:SLA conference 2015 – “Bridging the gap: supporting new library users” [Event Ref. No. TG4/SLA] DESCRIPTION:Twitter – #cpd25SLA\n\n \;\n\nCpd25 is pleased to bring you our eighth annual conference\, designed for those who supervise staff\ , services or both. Following our previous successes\, the day will encour age participants to consider and share how best to support new library use rs.\n\nOver the course of the day we will consider the increased expectati ons of customers\, what support we give them prior to joining\, how to sup port the needs of a diverse user group\, and what training we need to prov ide excellent customer service. This will be a highly participative day wi th plenty of opportunities for networking – enabling attendees to share their experiences and best practice.\n\nThis event is open to all\, but wo uld benefit in particular Senior Library Assistants\, Information Services Supervisors\, Library Assistants\, Information Assistants (or their equiv alent).\n\n \;\n\nProgramme:\n\n0930-1000 - Tea/coffee and registratio n\n\n1000-1030 - Natasha Skeen\, Community Liaison Librarian\, University of Worcester\n\n1030-1045 - Break\n\n1045-1230 – Library visits - Courta uld of Art Library\, Westminster Reference Library\, London Transport Muse um library\n\n1230-1330 - Lunch\n\n1330-1400 - Karen Ellis-Rees\, Universi ty of Arts London\, Sally Brock\, King's College London\, Florence Achen-O wor\, University of East London\n\n1415-1430 - Break\n\n1430-1530 – Brea kout groups\n\n1530-1600 - Closing &\; feedback\n\n \;\n\nVenue:\n\ nBarrister’s Court\, Browns Bar and Brasserie\, 82-84 St Martins Lane\, Covent Garden\, London\, WC2N 4AG\n\nWebsite - http://www.browns-restauran ts.co.uk/locations/covent-garden/location/\n\n \;\n\nCost:\n\n£180 fo r members and £270 for other institutions.\n\nCancellations less than one week before the event will be charged a 50% cancellation fee. In the even t of a ‘no-show’ on the day\, the full fee will be charged.\n\nTo book a place please use our online booking form or email the administrator via  cpd25@london.ac.uk CATEGORIES:cpd25 Events LOCATION:Brown's bar and brasserie\, 82-84 St Martin's Lane\, Covent Garden \, WC2N 4AG\, United Kingdom GEO:51.5112602;-0.1274362999999994 X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=82-84 St Martin's Lane\, Co vent Garden\, WC2N 4AG\, United Kingdom;X-APPLE-RADIUS=100;X-TITLE=Brown's bar and brasserie:geo:51.5112602,-0.1274362999999994 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/London X-LIC-LOCATION:Europe/London BEGIN:DAYLIGHT DTSTART:20150329T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR