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TZID:Europe/London
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BEGIN:VEVENT
UID:795@m25lib.org.uk
DTSTART;TZID=Europe/London:20190613T133000
DTEND;TZID=Europe/London:20190613T162000
DTSTAMP:20190605T091552Z
URL:https://www.m25lib.org.uk/events/tg3_studentperspectives/
SUMMARY:Finding out Student Perspectives [TG3/student_pers]
DESCRIPTION:Finding out Student Perspectives\n\nHow do we find out what our
  students expect from our service?\nThis event aims to show different ways
  we can gather student perspectives and use the feedback. Our speakers wil
 l be covering the use of student feedback in library environment planning\
 , using specialist library surveys\, employing UX techniques and the impac
 t of working to gain customer service accreditation. The session will fini
 sh with a brief Q&amp\;A session with the speakers\, providing a chance to
  share ideas and experiences.\n\nProgramme:\n1:00 - 1:30  Registration an
 d refreshments\n1:30 - 1:35   Welcome and introduction\n1:35 - 2:15   A
 lison Chojna (London South Bank University) - Achieving the Institute of C
 ustomer Service (ICS) Servicemark and beyond\n2:15 – 2:55  Jackie Knowl
 es (University of York) - Library Surveys: using LibQUAL+ and Library Life
  Pulse\n2.55 - 3.25  Tea and coffee break\n3.25- 4.05   Suzanne Tatham (
 University of Sussex) - Experimenting with UX techniques to understand stu
 dent experiences of using the Library\n4.05 – 4.20  Question and Answer
  session – Panel discussion\n4.20    Close\n\nSpeakers:\nAlison Chojn
 a\, Head of Library and Learning Resources\, London South Bank University\
 nJackie Knowles\, Head of Customer Services\, University of York\nSuzanne 
 Tatham\, Library Academic Services Manager\, University of Sussex\n\nVenue
 :\nWoburn House\, Brunswick Room\n\nCost:\n£90 for members\n£135 for oth
 er institutions\n\nCancellations less than one week before the event will 
 be charged a 50% cancellation fee. In the event of a ‘no-show’ on the 
 day\, the full fee will be charged.\n\n*THIS EVENT IS NOW FULL. NEW BOOKIN
 GS WILL BE ADDED TO A WAITING LIST*\n\nTo book a place on the waiting list
 \, please use our online booking form.
CATEGORIES:cpd25 Events
LOCATION:Woburn House Conference Centre\, 20 Tavistock Square\, London\, WC
 1H 9HQ\, United Kingdom
GEO:51.525669;-0.12970610000002125
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