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UID:783@m25lib.org.uk
DTSTART;TZID=Europe/London:20190430T100000
DTEND;TZID=Europe/London:20190430T163000
DTSTAMP:20190416T082500Z
URL:https://www.m25lib.org.uk/events/tg4-05_msb2019/
SUMMARY:Managing Student Behaviour [TG4/MSB]
DESCRIPTION:Twitter: @cpd25_M25  #cpd25\n\nThe 21st century university lib
 rary is regarded as a ‘safe place’ and space to ‘feel at home’ for
  many students. Alongside traditional resources\, the library may replicat
 e the comfort of a modern entertainment hub with cafés\, big screen areas
  and comfy seating\; but what behaviour is acceptable can be unclear in th
 ese varied environments. Frontline staff are also faced with increased dem
 ands from students paying a high cost for education.\n\nWe will examine ap
 proaches to managing student behaviour supportively and collaboratively\, 
 while maintaining an appropriate environment for learning and teaching sup
 port.\n\nThis workshop is ideal for front-line library staff\, library sup
 ervisors and student services staff. Attendees will have a chance to netwo
 rk and share best practice with peers and professionals.\n\nThe day will b
 e led by Ash Charlton\, Director of Ace Training\, who has been working wi
 th academic libraries for over 20 years.\n\nThe morning session will cover
  the changing pressures on the student population\, and recommend effectiv
 e strategies for setting boundaries and challenging difficult behaviour. 
  These include practical recommendations for layout and signage\, as well 
 as skills in creating a conflict-free setting.\n\nIn the afternoon we go i
 nto more detail about different types of conflict\, agreeing standards of 
 positive language use\, raising awareness of cultural issues that may affe
 ct communication\, and making recommendations for challenging unacceptable
  behaviour.\n\nAt all times the emphasis will be on positive outcomes: pro
 moting the well-being of staff while creating a stress- and conflict- free
  environment for students.\n\nProgramme:\n\n9.30am Registration opens\n\n1
 0.00 - 11.15am\n• Introductions\, housekeeping\, expectations\, ground r
 ules\n• Advocacy exercise: why do people do the things they do?\n• Gro
 up work: how best to approach the issue\n• Debrief: general values for p
 ositively managing student behaviour\n\n11.15-11.30am Coffee break\n\n11.3
 0am - 1.00pm\n• Discussion: beginning well – the 3 S’s\n• Presenta
 tion/discussion: layout and signage\n• Discussion – body language and 
 attention\n• Cultural differences in communication\n\n1.00-2pm Lunch bre
 ak\n\n2.00 - 3.00pm\n• Clear communication: messages most likely to get 
 co-operation\n• Conflict scenarios: the win/win approach – handbag exe
 rcise\n• Debrief for conflict resolving techniques\n• Case studies: co
 nflict scenarios\n• Practice session\n\n2.30 - 2.45pm Tea break\n\n2.45 
 - 4.30pm\n•When it all fails: gears approach\n• Difficult situations: 
 using the gears approach\n• Closing techniques\n• Specific issues\n\n4
 .30pm Course ends\n\n&nbsp\;\n\nCost\n\n£200 for Members\n£300 for Other
  Institutions\n\nCancellations less than one week before the event will be
  charged a 50% cancellation fee. In the event of a ‘no-show’ on the da
 y\, the full fee will be charged.\n\n*THIS EVENT IS NOW FULL. NEW BOOKINGS
  WILL BE ADDED TO A WAITING LIST*\n\nTo book a place on the waiting list\,
  please use our online booking form.
CATEGORIES:cpd25 Events
LOCATION: The London Mathematical Society\, 57-58 Russell Square\, London\,
  WC1B 4HS\, United Kingdom
GEO:51.5211757;-0.12442060000000765
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