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UID:716@m25lib.org.uk
DTSTART;TZID=Europe/London:20171107T093000
DTEND;TZID=Europe/London:20171107T163000
DTSTAMP:20171102T142752Z
URL:https://www.m25lib.org.uk/events/the-customer-service-excellence-stand
 ard-sharing-hints-and-tips-event-ref-tg2cse/
SUMMARY:The Customer Service Excellence standard: sharing hints and tips [E
 vent Ref. TG2/CSE]
DESCRIPTION:Twitter: @cpd25_M25 #cpd25\n\nThis event brings together key sp
 eakers who have worked to achieve Customer Service Excellence accreditatio
 n for their respective departments. The speakers will focus on particular 
 key aspects of CSE or essential elements that have helped them to either a
 chieve or maintain the standard. Examples will come from within HE librari
 es and the British Library’s Customer Services team. The day is intended
  to be highly participative and there should be ample scope to share good 
 practice\, concerns and questions in general with both your fellow attende
 es and the speakers.\n\nProgramme:\n\n\n\n09.40-10.00\n\nRegistration\, re
 freshments and introduction\n\n\n\n10.00-10.50\n\nRobert Elves\,\nInformat
 ion Specialist (Business and Law)\,\nKingston University\nCSE before\, dur
 ing and after – the Kingston experience\n\n\n\n10.50-11.10\nRefreshments
 \n\n\n11.10-11.50\nTania Olsson\,\nLearning Resources Manager\, University
  of the Arts London\nLondon College of Communication\n\nThe Customer Servi
 ce Excellence standard: UAL 1 year in\n\n\n11.50-1.00\nGroup exercise\n\n\
 n1.00-2.00\nLunch\n\n\n2.00-2.40\nSue Allison\, Customer Services Team Man
 ager\,\nThe British Library\n\nCustomer Service Excellence – a Constancy
  of Purpose\n\n\n2.40-3.00\nRefreshments\n\n\n3.00-3.40\nVanessa Farrier\,
 \nHead of Partnership &amp\; Liaison and LGBT+ Staff Network Chair (Strate
 gy)\,\nKing’s College London\n\nUnderpinning CSE with Culture\n\n\n3.40-
 4.20\nPanel discussion\n\n\n\nVenue: The Tavistock Room\, Woburn House\, 2
 0-24 Tavistock Square\, London\, WC1H 9HQ\n\nCost: £110.00 members and £
 155.00 for other institutions.\n\nCancellations less than one week before 
 the event will be charged a 50% cancellation fee. In the event of a ‘no-
 show’ on the day\, the full fee will be charged.\n\nTo book a place plea
 se use our online booking form.
CATEGORIES:cpd25 Events
LOCATION:Woburn House Conference Centre\, 20 Tavistock Square\, London\, WC
 1H 9HQ\, United Kingdom
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