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UID:24@m25lib.org.uk
DTSTART;TZID=Europe/London:20060601T120000
DTEND;TZID=Europe/London:20060601T120000
DTSTAMP:20170315T110744Z
URL:https://www.m25lib.org.uk/events/what-do-users-want-acting-on-feedback
 /
SUMMARY:What do Users Want? - Acting on Feedback
DESCRIPTION:[B]cpd25: What do users want? What are we doing about it?\nBrun
 ei Gallery\, SOAS\, Room B211Thursday\, 1st June 2006\, 10.00 - 12.00 (Reg
 istration and coffee from 9.45)[/B]\n\nFULLY BOOKED\n\nChair: Kathy Paters
 on\n\nUniversity libraries employ many tools to find out what their users 
 want: surveys\, staff/student committees\, comments forms (online and pape
 r)\, informal feedback from users when using the Library. Surveys are a ma
 jor source of information\, and many libraries have annual surveys\, as we
 ll as surveys focussed on specific groups (part-time students) or a partic
 ular service (short loan collection). This event is not about survey metho
 dology\, but about what libraries have found out about user needs and\, mo
 re importantly\, what changes they have made as a result.\n\nProgramme:\n\
 nSarah Jackson\, Senate House Library - Senate House Library Survey: \nSar
 ah will discuss users' wants and needs as demonstrated by the returns of S
 enate House Library's User Survey of 2005\, which was carried out in conju
 nction with Priority Research\, a market research consultancy firm. Sarah 
 will discuss the range of reader groups using the Library and how the issu
 es raised vary according to user category. She will comment on how the Lib
 rary has sought to address some of the issues that were highlighted by the
  survey results\, and will also look at plans for the future.\n\nSarah is 
 Academic Liaison and Research Support Librarian (External Research Communi
 ties and National Initiatives) at Senate House Library\, University of Lon
 don. She was part of the Survey Steering Group last year\, which developed
  questions\, promoted the survey and analysed its results.\n\nNicola Bonni
 ck\, Kingston University - Kingston University Library Survey: \nNicola wi
 ll give a presentation about surveys conducted at Kingston University Libr
 ary\, and the feedback given to users to show the actions taken by the Lib
 rary.\n\nNicola is the Information Specialist for Art\, Design & Architect
 ure at Kingston University Library. She is a member of the User Survey Gro
 up.\n\nAndrew Lewis\, Reading University - Students' Union Survey of Libra
 ry Services:\nAndrew will report on the student-led survey initiated by th
 e Students Union to find out what students thought about Library services 
 and suggestions for improvements. He will be reporting to the Library abou
 t their findings.\n\nAndrew Lewis is the VP Education (Sabbatical Officer)
  at Reading University Students' Union. He has not only initiated student-
 led surveys of the Careers Advisory Service and the Library\, but also tra
 ins students who will be on staff/student committees.\n\nBooking Info:\n\n
 Cost is £30 for cpd25 members and £50 for other institutions\, including
  refreshments.\n\nPlease note that there are limited places available for 
 this event. Cancellations less than one week before the event will be char
 ged a 50% cancellation fee. In the event of a ‘no-show’ on the day\, t
 he full fee will be charged. \n\nPlease book online at www.cpd25.ac.uk/boo
 king\, or contact Dave Puplett: cpd25@wmin.ac.uk
CATEGORIES:M25 Events
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