Vacancy for Head of Library User Experience & Quality
M25 Consortium member Queen Mary University of London are seeking an exceptional leader to join as their new Head of Library User Experience and Quality.
This is an exciting opportunity to play a key role in shaping and delivering high-quality, user-focused library services across a diverse and ambitious research-intensive university. Reporting to the Director of Library Services, the postholder will lead a large multi-site operational team with responsibility for library and study environments, enquiry and support services, user experience and quality frameworks, health and safety, and the continuous improvement of frontline services. The role oversees more than 30 staff working across three libraries and learning spaces.
They are looking for someone with significant experience of leading user-focused services, developing high-performing teams, and using evidence and insight to enhance service quality and the user experience. The post is full time and expected to be on site four days per week and will include some evening and weekend working.
Hours: Full time, on site four days per week
Salary: £64,331 – £71,834 per annum
Location: Mile End, Whitechapel and West Smithfield
Closing date: 27 October 2026