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Convergence and the Changing Roles of Library and Information Departments [Event Ref. No. TG5/CONV]


3:00 pm

Event Type

We are pleased to offer the following event on the changing models in Library and Information Departments in Higher Education. Convergence, super convergence or deconvergence.

Different models now exist in the library and information services in the Higher Education sector. The aim of this event is to explore these different models and hear from speakers about their own service and hear about their users experiences. As well as hearing about super convergence and how this is being taken forward in a number of institutions.


9.30am: Registration

10.05: Welcome

10.10-10.50: Gary Horrocks Director of Student Experience Kings College London

10.50-11.35: Graham Bulpitt formerly Head of Information Services at Kingston University and editor of Leading the Student Experience: Super-convergence of Organisation, Structure and Business Processes

11:35–12pm: Coffee break

12-12.45: Chris Haddock Library Services Manager and Maria Kilroy Customer Services Manager for L&SS. Liverpool John Moores University

12.45-1.45: Lunch break

1.45-2.30: Jan Haines (Head of Library Services) Oxford Brookes University

2.30-3.15: Steve Rose Head of Library and Learning services Southampton Solent University

3:30pm: Close.


Gary Horrocks is Director of the Student Experience at King’s College London leading on the delivery of key student services to the College, including articulating a student experience strategy, student engagement and communications, disability support services, counselling, health and well being; information, advice and guidance, student finance, student life, induction & registration, sport and active lifestyles.

He has twenty-two years of experience in library, IT and information services in higher education; seven in senior strategic management with a considerable understanding of the research, teaching & learning needs affecting the provision of IT and information services in a multidisciplinary, complex and demanding environment.

He was previously Deputy Director of Research & Learning Support at King’s and a champion of structural, organisational and cultural change in Library and IT Services, working to deliver cost-effective and customer-focused quality services in support of corporate strategy and the delivery of business critical goals across distributed campuses. He was responsible for the delivery of key support services to the College; managing a teaching support portfolio, research support portfolio, liaison with affiliated NHS Trusts; collection development; training courses for staff and students and communications strategy. He led on developing and maintaining strong partnerships and collaborative arrangements with students and academic staff and Professional Services teams ensuring synergy and strategic collaboration between Library and IT and senior College management. He directed three key teams: Information Resources, Research & Learning Liaison and Research & Learning Development during this period, overseeing the information and IT requirements of staff and students, ensuring that they were understood and met, and that all integrated library and IT services were promoted effectively. He was the senior advocate for all aspects of converged service provision across the College at a time of major modernisation projects and the roll out of extensive business critical IT systems.

Publications include:

• Trail Blazing – Information Chiefs Map the Path to Success (2008) Information World Review’s Horizons annual forward thinking supplement. [Professional profile]
• Jane Dudman (2006) Ahead of the game [Professional profile] Information World Review
• Haines, M; Horrocks, G (2006) Health information literacy and higher education: The King’s College London approach, Library Review, 55 (1), 8 – 19
• Elspeth Hyams (2005) From academic librarians to strategy consultants – Elspeth Hyams talks to Gary Horrocks, CILIP Update

Presentations include:
Poulson, A. and Horrocks, G. (2012), "Convergence", in Law, D. (ed.), Libraries in a Digital Age: Fundamentals and latest thinking, The Marketing & Management Collection, Henry Stewart Talks Ltd, London (online at

• Horrocks, GJ (2010) King’s Health Partners: presentation to publishers at JISC Collections, London workshop to initiate a pilot licensing project for AHSCs in June 2010
• Horrocks, G.J. (2008) Assumptions and issues: a response to the Association of College and Research Libraries Environmental Scan: presentation to the CILIP Library & Information Research Group held at King’s College London in July 2008
• Horrocks, G.J (2008) Up to Standard: key technical standards for the effective delivery and uptake of online resources: presentation to JISC Collections’ Publisher Workshop in November 2008
• Horrocks, G.J. (2007) Usage Statistics – making them work for information specialists: presentation at joint event run by Evidence Base at Birmingham University and ISS at King’s College London held in December 2007
• Horrocks, G.J. (2006) Federated Searching – Why bother?: presentation to the JIBS AGM and conference held at the John Rylands University Library, University of Manchester in November 2006
• ‘An introduction to desk top search tools’ – UKeiG Members’ day – SOAS – June 14th 2006
• Horrocks, G.J. (2006) Battle of the Giants: a comparison of Web of Science, Scopus & Google Scholar: presentation to the International Conference for Science and Business Information held in Nimes, France October 2006

He is a graduate of King’s College London (BA Hons History) and City University London (MSc Information Science)

Graham Bulpitt has worked with many institutions on the development of integrated services to support students and staff. He pioneered the Learning Centre concept at Sheffield Hallam University, which integrates library provision with computing, multimedia and educational innovation to create a flexible working environment which can act as a catalyst for change in learning and teaching.

At Kingston University Graham was responsible for a converged Information Services operation until his retirement at the end of 2011. He has recently edited a publication on Super-Convergence for the Leadership Foundation for Higher Education.

Graham has developed an international reputation for his work, and he continues to act as an advisor to institutions in Europe on the development of academic services, and related matters such as their integration with programmes of study and research, building design, and staff development. He acts as an external advisor for senior University appointments which have responsibility for integrated services.

He is a regular contributor to international conferences and a member of the editorial board of the New review of academic librarianship. His recent work has included advice to French institutions on the adoption of the learning centre model, providing the professional challenge to local authority reviews of public libraries and ICT services, and work on building projects in Belgium and Ireland. Graham has recently become a trustee of the Bishopsgate Institute in the City of London. He holds degrees from the Open University and University College London and is a chartered librarian and qualified teacher

Maria Kilroy is the Customer Services Manager at Avril Robarts LRC, Liverpool John Moores University. Maria is responsible for the co-ordination, development and effective delivery of all user-focussed services in Avril Robarts LRC.

Christine Haddock is the Library Services Manager in Learning and Student Support, Liverpool John Moores University. Christine is responsible for the co-ordination, implementation and development of circulation policies and practices in Library and Student Support across all L&SS sites and line management of the site-based supervisors and assistants.

The department of Library and Student Support (L&SS) was brought together in May 2009 following a thorough review into the student experience.

L&SS was created by bringing together services and associated staff from Learning and Information Services and the Student Campus Centres and administrative services previously offered from the Faculty Offices. The new service operates from the three Learning Resource Centres (Aldham Robarts, Avril Robarts, I. M. Marsh) The services provided by L&SS include:

• Library and learning resources: includes collection management, digitisation, circulation of learning materials, purchasing, copyright support, information literacy, research support, archives, study support, liaison with academics.
• IT support: includes open access PCs and peripherals, open access copying and print services, lap top loans, IT enquiry support
Student administration: includes enrolment, student records, finance, coursework submission, withdrawals, module registration.
• In addition, the LRCs will provide space for other student services, most notably careers and employability and welfare and counselling. This approach provides all core student support services in one campus-based location.

This placing and management of all student facing University services represents a huge change to the culture and practices at Liverpool John Moores University and has been achieved in a relatively small space of time.

Jan Haines from Oxford Brookes University
Jan Haines has been Head of Library Services at Oxford Brookes University since 1993 and has responsibility for all services provided by the Library to meet the learning, teaching and research needs of users. This remit includes the development of electronic information services, reader services, collection development and resource discovery, and ensuring effective academic liaison and support, primarily through the teams of subject librarians. Recent projects worked on have included RFID, Talis Aspire, RADAR (Brookes’ blended research archive and learning object repository)and ongoing planning for the new Library due to open next year. Brookes has recently restructured and has deconverged IT and Learning Resources into two separate directorates.

Steve Rose from Southampton Solent University
Steve Rose is Head of Library & Learning Services at Southampton Solent University.Working as part of the Learning and Information Service(LIS), a super-converged service, he has responsibility for the development and delivery of library services, academic skills and student-facing IT support. Previous roles include Deputy University Librarian at Southampton Solent University, Head of Reader Services at the Bodelian Libraries, University of Oxford, and a number of professional roles within HE health and medical libraries.

This will be an interesting and informative short day and is aimed at staff from all levels to keep abreast with the changes happening in the sector.

Venue: Room MAL 151, Birkbeck College, University of London,

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via

Cost: £90 for members and £135 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

Booking form for M25 Members   Booking form for non-Members