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Enquiry Handling Software [Event Ref.# TG5/ENQ]


11:59 pm

Event Type

Speakers from a variety of academic libraries will explore their experience of using technological approaches to provision of enquiry services for longer hours, serving remote users and supporting self service.

10:00: Registration
10:30: Gary Corcoran, Roehampton. “Virtual librarian”
11:00: John Dowd, Wolverhampton, "Assist"
11:30: Marion Syratt-Barnes, Middlesex, "LibGuides and LibAnswers"
12:00: Belinda McKenna, Kingston "A combined service desk"
12:30: Discussion
1:00: Close

Venue: Hardy Room, London Mathematical Society
57-58 Russell Square, London. WC1B 4HS.

Charge: £45 for M25 Consortium members; £60 for non-members.

Please note that places on this visit are limited and early booking is essential.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book please use our online booking form or email the administrator via

Booking form for M25 Members   Booking form for non-Members