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Introduction to Developing a Service [Event Ref. No. TG1/PQW]


2:00 pm - 4:00 pm


City Business Library
Guildhall, London, EC2V 7HH

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This series is devised primarily to support candidates for professional qualifications. However, many of the events in the programme are highly relevant to all levels of library staff – who may or may not be seeking Certification or Chartership, but who wish to further their professional skills and development.

With a mixture of presentations, practical exercises and opportunities for questions and discussion this workshop aims to give participants an insight from a senior manager about the decisions they take to shape and change their service.

The first part of the session will explore external factors that inform the strategic development of a library service in the HE sector –  such as changing student demographics and expectations; the HE marketplace; developments in IT; and financial pressures.

The second part will explore ways in which these external factors have influenced decision making by the senior management team in the library, including examples of initiatives which have been introduced to meet university strategic needs.



Matthew Lawson – Head of Library & Learning Enhancement, Middlesex University




City Business Library – Guildhall, Aldermanbury, London EC2V 7HH

Website –



Individual workshop – £45 for members and £68 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form.

Booking form for M25 Members   Booking form for non-Members