Professional Qualification Workshops: Customer Care [Event Ref. No. TG1/PQW2]

Twitter – #cpd25PQW2

This series is devised primarily to support candidates for professional qualifications. However, many of the events in the programme are highly relevant to all levels of library staff – who may or may not be seeking Certification or Chartership, but who wish to further their professional skills and development.

This training session offers participants and opportunity to evaluate customer care provision in libraries. It covers those aspects of service which support and maintain a good standard, both directly and indirectly.

Speaker:

Candy Jannetta, training consultant.

By the end of the session, participants will be able to:

1. Appreciate why good customer care is essential and how it affects every part of the library service.
2. Distinguish good, bad and indifferent standards of service.
3. Understand how to train staff for good face-to-face communication with users.

Venue:

Room W-FWB 3.146, 3rd floor, Franklin Wilkins Building, Kings College London, 150 Stamford Street, SE1 9NN

http://www.kcl.ac.uk/campuslife/campuses/waterloo/Waterloo.aspx

Cost:

Individual workshop – £40 for members and £60 for other institutions.

Entire series – £300 for members and £450 for other institutions.**

Please note that there are limited places available for this event.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form or email the administrator via cpd25@london.ac.uk 

** We are now taking booking for the whole series. Please specify on your booking form whether you would like to opt for a series booking, or individual workshops. Full details of the whole series will be advertised shortly and will include workshops on Marketing, Copyright, Financial Planning and Managing E-resources.