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Sharing Best Practice in Library Performance Indicators [Event Ref. No. TG3/KPI]


1:00 pm - 4:30 pm


Senate House Library
Malet Street, London, WC1E 7HU

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Twitter – #cpd25_KPI


Join cpd25 for an afternoon looking at best practice in setting and monitoring KPIs and making effective use of them alongside our Results Indicators and other metrics that libraries collect. The event will welcome speakers both internal and external to the M25 Group who will present case studies on their KPIs, including how they were devised and how they are evaluated.

There will be plenty of opportunity for discussion with workshops focussing on using, setting and measuring KPIs as well as considering accountability. The facilitator who has a lot of experience in library statistics and KPIs will bring the discussions together at the end of the afternoon.


Guest speakers:

Leo Appleton – University of the Arts, London

Pat Simons – Queen Mary, University of London

Elizabeth Malone – Kingston University



1300-1330 – Registration

1330-1340 – Welcome & Introduction

1340-1410 – Case Studies

1410-1420 – What do we mean by KPIs? What are our performance indicators and results indicators in libraries?

1410-1445 – Discussion groups – ‘What KPIs do you use and

1445-1500 – Feedback

1500-1520 – Break

1520-1545 – Discussion groups – ‘Monitoring, reporting and acting upon KPIs and Results Indicators’

1545-1600 – Feedback

1600-1615 – Conclusion and close



Seng Tee Lee Library, Senate House Library, Senate House, Malet Street, London, WC1E 7HU

Website –



£80 for members and £120 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form.

Booking form for M25 Members   Booking form for non-Members