Staying Positive in Trying Times: Looking After Yourself [TG4/Positive]

If you were in a great mood, you would treat all customers marvellously. However it’s hard to stay
positive after difficult encounters. Also, times like that take their toll on your general wellbeing. In this seminar we look at how to stay as positive as possible during the encounter, immediately after
and long-term. Participants share and gain practical strategies, and an opportunity to practice these.

Programme:

• Intros: problems in practice
• Group work: During/After/Long after
• Debrief: staying positive
• Chat: long-term positivity/wellbeing
• Exercise: somatic stress relief

We start by introducing real life problems and issues the participants have with challenging situations. We then look at three situations; during the encounter, immediately afterwards and in the long
term, and discuss strategies for staying positive under pressure.

These are debriefed and added to until everyone has the complete toolbox of methods. We then go on to look at methods for ‘not taking it personally’ and ‘not taking it home’, and end with a somatic exercise for long-term stress relief which is also made available on MP3.

What you’ll need: No advance preparation needed, and you don’t need to take notes as a writeup will be provided after the event.

About the trainer:

Ash Charlton has delivered very successful and enjoyable HR and diversity-related courses and facilitated sessions for over 20 years. He has extensive experience with local authorities, universities and charities as well as international NGOs and the UN. The Sunday Times described his style as ‘participatory, fun and respectful’.

“The trainer was himself very positive but also very authentic and honest and open. The content was easy to relate to. I was left with lots to think about, in a good way.” Attendee, cpd25 ‘How to Stay Positive and Happy’, August 2024.

“Great session by Ash. Particularly good at putting people at ease which helps everyone feel they can safely contribute.” Attendee, cpd25 ‘How to Stay Positive and Happy’, August 2024.

Information for joining:

• This session is virtual and will run via Zoom. Once your booking has been confirmed, joining instructions will be emailed the day before the event.
• Electronic CPD attendance certificates can be provided on request. Please request via cpd25@london.ac.uk

Cost
£25 members
£50 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

 To book a place, please use our online booking form. Remember to include a purchase order number if required for payment.