Quality Assurance [TG3/Quality]

How do academic libraries evaluate and ensure the quality of their services? How can we benchmark our performance against peer institutions while maintaining a strong commitment to continuous improvement and innovation? Our speakers will share a range of initiatives—from feedback-capturing tools like whiteboards, to TEF Gold achievements, to strategic approaches in collection management.  With the NSS providing broad institutional feedback, we’ll explore how academic libraries can more precisely assess their own impact and ensure the consistent delivery of excellent, student-centred services.

Programme:

Elizabeth White, University of Cambridge: ‘Scribbles to Solutions: how a whiteboard changed our approach to student services’

Leanne Workman, Royal Holloway: ‘Less Is More: Reinvigorating Collections for Quality and Discovery’

BREAK

Libby Homer, Anglia Ruskin University & Dave Puplett, University of Greenwich:  ‘TEF Gold – what part did the Library play?’

Speaker biographies:

Elizabeth White is the Senior Library Assistant at the Whipple Library in the Department of History and Philosophy of Science at the University of Cambridge. Here, she enjoys a mixture of daily tasks, special collections work, outreach work, and supports the study and research needs of the library’s users. She began her career by volunteering in libraries and museums before entering a formal traineeship at Trinity College Library in 2023. It was here that she discovered the joy of helping students and collaborating with them to improve their library experience. One of her first major projects was developing the feedback board, which proved to be a simple but effective way of bridging the gap between students and staff. She has also curated two exhibitions and spoken at two library conferences. In her spare time, Elizabeth is working towards her MA in Library and Information Studies, after which she will be a fully accredited librarian.

Leanne Workman is Head of Library Teaching and Engagement at Royal Holloway, University of London, where she leads a team dedicated to inclusive, high-impact academic support and enhancing the student experience. With over a decade of experience in academic libraries, Leanne specialises in collection management, relationship management, and teaching information and digital literacy. In collaboration with fellow team leaders at Royal Holloway, she has co-developed a strategic approach to reviewing the physical collection, balancing curriculum and research alignment, and ensuring quality and relevance. Leanne is a strong advocate for embedding the library within the broader University learning and research strategy, championing evidence-based practices. She holds an Associate Fellowship of the Higher Education Academy and co-chairs the university’s Women’s Network, promoting equity and professional development..

Libby Homer is the Director of Student and Library Services at Anglia Ruskin University. She was appointed in September 2020, prior to that she had been the University Librarian since April 2018. Before then, Libby worked as Director of Library and Learning Services at the University of East London. She started her career in acquisitions at the University Of Surrey, and has worked for Southwark Council and SOAS.

Until recently Libby was Co Chair of SCONUL and Co Chair of the JISC Learning Content Expert Group. She is now Co Chair of the JISC Publisher Negotiation Expert Group. Libby also mentors Chartership candidates and AURORA participants, as well as act

Dave Puplett is Associate Director for Librarians and Academic Enhancement at University of Greenwich, where he’s worked for just over 10 years. He leads the library services which incorporates academic skills, as well as the technology enhanced learning and academic enhancement teams. He’s previously worked at University of Kent, London School of Economics, and King’s College London. Dave is Secretary and Trustee of the M25 Libraries Consortium. He is also a Chartered librarian, Senior Fellow of the HEA, and Fellow of the CMI.

Information for joining:

• This session is virtual and will run via Zoom. Once your booking has been confirmed, joining instructions will be emailed the day before the event.
• Electronic CPD attendance certificates can be provided on request. Please request via cpd25@london.ac.uk

Cost
£25 members
£50 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

 To book a place, please use our online booking form. Remember to include a purchase order number if required for payment.