Customer Care (Professional Qualifications Series) [Event Ref. No. TG1/QSMAY]

Please note that this event is also advertised in the ‘Professional Qualifications Support Workshops’ section of our events calendar.

cpd25’s programme of ten two-hour workshops is devised primarily to support CILIP Chartership and ACLIP candidates. However, many of the events in the programme are highly relevant to staff working as Library Assistants, Senior Library Assistants and so on. The events are aimed, therefore, at all levels of library staff – who may or may not be seeking Certification or Chartership, but who wish to further their professional skills and development.

Places are available on either the whole series (£160 for cpd25 members, £240 for external organisations) or for individual workshops (£30 for cpd25 members, £50 otherwise).

The event reference number for booking a place on the whole series is TG1/QSALL. Please refer to each workshop’s individual description for their individual event reference numbers.

Speaker: Candy Jannetta, training consultant.

Aim:
This training session offers participants and opportunity to evaluate customer care provision in libraries. It covers those aspects of service which support and maintain a good standard, both directly and indirectly.

Objectives:
By the end of the session, participants will be able to:
1. Appreciate why good customer care is essential and how it affects every part of the library service.
2. Distinguish good, bad and indifferent standards of service.
3. Understand how to train staff for good face-to-face communication with users.

Venue: Room LG39, Maughan Library, Kings College London; http://www.kcl.ac.uk/library/libraries/maughan.aspx

Please note that there are limited places available for this event.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book please use our online booking form or email the administrator via cpd25@lse.ac.uk