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M25 Quality Group: User Survey Event


11:59 pm

Event Type

M25 Quality Group: User Survey Event
26th November 2004
Clore Management Centre
9am to 2pm

Why carry out a User Survey?

This half-day workshop will look at the purposes, benefits and pitfalls of undertaking a user survey. It will include short presentations on in-house, intermediate and external methodologies such as LibQUAL and a workshop session on interpreting results. The morning will conclude with a lunch and an opportunity for informal exchange.

The event will be led by Chris West, Director of Information Services, University of Wales Swansea, who is Secretary of the SCONUL Advisory Committee on Performance Improvement.

Clore Management Centre
Room G01
27-29 Torrington Square

Cost is £40 for CPD25 members, £95 for M25 affiliate members and £130 for other institutions, including lunch and refreshments.

Please note that there are 24 places available for this event, which will be allocated on a first-come-first-served basis. Bookings will close on the 19th November 2004 and any cancellations after that date will incur a 50% cancellation fee. In the event of a “no show??? on the day 100% cancellation charges will apply.

For further details on the work of the M25 Quality Group see their website

Booking form for M25 Members   Booking form for non-Members