You are here:

Home | Events | Managing student behaviour in the 21st century – understanding, liaison and library strategy [Event Ref. No. TG4/MSB]

Managing student behaviour in the 21st century – understanding, liaison and library strategy [Event Ref. No. TG4/MSB]


10:00 am - 4:30 pm


Room 204, 28 Russell Square, Birkbeck College
Russell Square, London, WC1B 5DS

Event Type

Loading Map....

Constantly changing study behaviours means that Libraries may need to revise their boundaries and consider how they accommodate tweeting, eating, drinking and chatting to their friends. This workshop day will examine how Libraries react and manage these newly emerging behaviours in order to keep the library an appropriate place for learning without looking out of touch with the needs of our 21st century users?

During the morning, Ash Charlton from Ace Training will encourage us to better understand student behaviour, to see where students are coming from and appreciate the pressures that they are under. He will involve attendees in setting a potentially negative scene positively and in dealing with difficult situations if they do arise.

In the afternoon there will be three short presentations around the subject of managing student behaviour and the opportunity to share good practice.

Attendees will go away armed with ideas and techniques to use in their own libraries.


9.30 – 10.00: Registration with tea, coffee & biscuits

10.00: Start

Ash Charlton of ACENTERPRISE:
* Assertiveness
* conflict resolution
* emotional intelligence

[11.15 – 11.30: Tea, coffee & biscuits]

13.00 – 13.45: Lunch

13.45- 14.10:  Richard Collings, LSE

14.10– 14.35: Anna Knox, UEL (Docklands)

14.35 – 15.00: Ed Boyden, Sussex University

15.00-15.15:  Questions to the panel

15.15 – 15.30 Tea, coffee & biscuits

15.30 -16.15 Group discussions

16.15 – 16.30: Summary & close.

Venue: Room 204, 28 Russell Square (the entrance is through 26 Russell Square), Birkbeck College, University of London,

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via

Cost: £150 for members and £225 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.


Booking form for M25 Members   Booking form for non-Members