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Managing student behaviour in the 21st century – understanding, liaison and library strategy [Event Ref. No. TG4/MSB]


4:30 pm

Event Type

In the Library, in between studying, students may be tweeting, drinking coffee and chatting to their friends. This workshop day will examine whether Libraries still need to set boundaries for student behaviour in order to keep the library an appropriate place for learning without looking out of touch with the demands placed on the students of the 21st century?

In the morning session Ash Charlton from Ace Training will encourage us to better understand student behaviour, to see where students are coming from and appreciate the pressures that they are under. He will involve attendees in setting a potentially negative scene positively and in dealing with difficult situations if they do arise. There will also be the opportunity to look at some short case studies and share good practice with colleagues.

In the afternoon there will be three short presentations around the subject of managing student behaviour.

Attendees will go away armed with ideas and techniques to use in their own libraries.


9.00 – 9.30: Registration with tea, coffee & biscuits

9.30: Start

Ash Charlton of ACENTERPRISE:
* Assertiveness
* conflict resolution
* emotional intelligence

[11.15 – 11.30: Tea, coffee & biscuits]

13.00 – 13.45: Lunch

13.45- 14.15 Dr Veronica Lawrence, Librarian, Goldsmiths: "Tales of the Unexpected: Student Behaviour and the Library"

14.15 – 14.45 Anna Knox, Customer Services Manager, UEL: "Managing library zones"

14.34 – 15.15 Tama White – Welfare Officer of the Goldsmiths SU The University Library: "The Student’s Experience"

15.15 – 15.30 Tea, coffee & biscuits

15.30 -16.15 Group discussions

16.15 – 16.30: Summary & close.

Venue: Goldsmiths, University of London – Room 314 in the New Academic Building; Website:

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via

Cost: £125 for members and £185 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

Booking form for M25 Members   Booking form for non-Members