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Home | Events | Managing student behaviour: understanding, liaison and strategy [Event Ref. No. TG4/SBH]

Managing student behaviour: understanding, liaison and strategy [Event Ref. No. TG4/SBH]


9:30 am - 5:00 pm


Goldsmiths, University of London
Lewisham Way, New Cross, SE14 6NW

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The 21st century university library environment has become in many respects regarded as a “safe place” and space to “feel at home” for many students. Alongside the traditional resources, the library may replicate the comfort of a modern entertainment hub with cafés, big screen areas, comfy seating with demanding expectations from the patrons. In this atmosphere frontline staff may face increasingly difficult anti-social behaviour. Drawing on the rich experience of the speakers this workshop will examine approaches to setting boundaries for behaviour while maintaining a friendly professional environment for learning and teaching support.

This workshop would be ideal for front-line library staff, library supervisors and student services staff. Attendees will have a chance to network and share best practice with peers and professionals.


Speakers include:

Caroline Lloyd – Associate Director, Library & Research Services

Ash Charlton – Director, Ace Training

Claire Maclean – Director of students, alumni & library services, Goldsmiths

Bonnie Southcott – Student Engagement Manager, Goldsmiths

Nicola Stephenson – Assistant Librarian Reader Services, Goldsmiths

Shazara Asgarali – Night Team Manager, Goldsmiths

Olga Fadejeva – University of Sussex

Spela Mocnik – University of Sussex



0900-0930 – Registration

0930-1100 – “Creating Positive Outcomes – Best Approach” – Ash Charlton

During the participative morning workshop Ash Charlton will discuss changing pressures on the student population, and, in the light of these, recommend effective strategies for setting boundaries and challenging difficult behaviour.

1100-1115 – Break

1115-1300 – “Creating Positive Outcomes – Practical Skills” – Ash Charlton

In an enjoyable and interactive session, Ash Charlton will work with the group to agree standards of positive language use, awareness of cultural issues that may affect communication, and make recommendations for challenging unacceptable behaviour.

1300-1400 – Lunch

1400-1430 – “Architects are gods: does a refurbishment of the library influence student behaviour?” – Nicola Stephenson

1430-1500 – “A brief insight into a 24/7 library: overnight student behaviours and staff experiences” – Shazara Asgarali-Finn

1500-1530 – “Meaningful and Proactive Student Engagement: Establishing Boundaries for Behaviour and co-creating a positive learning environment” – Claire Maclean & Bonnie Southcott

1530-1545 – Refreshments

1545-1615 – “Students promoting considerate behaviour – how effective can it be?” – Olga Fadejeva and Spela Mocnik

1615-1645 – Group discussion of themes and feedback

1700 – Close



Room 102 & 302, The Professor Stuart Hall Building – Goldsmiths University of London

Lewisham Way, New Cross, London SE14 6NW

Website –



£70 for members and £105 for other institutions.


Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.


To book a place please use our online booking form or email the administrator via

Booking form for M25 Members   Booking form for non-Members