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Organising Student Enquiry Services [Event Ref. No. TG3/SENQ]


4:00 pm

Event Type

cpd25 is pleased to offer an afternoon event on Thursday 16th June 2011 with a series of presentations on the different ways in which academic libraries organise their student enquiry services.

The event consists both of demonstrations of different enquiry technologies available and case studies from Universities on their own services and experience.


1.00 – 1.30: Arrival and registration

1.30 – 1.35: Welcome and introduction

1.35 – 2.00: “Building a national shared out of hours helpline service: the development and operation of the NorMAN Out of Hours Helpline service for IT and library queries”, Debbie Figgis (Customer Service Manager, IT Services, Northumbria University)

2.00 – 2.30: “Case study: Student Enquiry services at Middlesex University Library’, Gill Stone (Customer Service Manager, Middlesex University Library)

2.30 – 2.45: Tea & Coffee

2.45 – 3.30: “Beyond the Desk: Adding Value and Creating Efficiencies with QuestionPoint”, Susan McGlamery (QuestionPoint senior product manager, OCLC) & Tristan Clayton (Enquiry Services Supervisor, King’s College) / Franko Kowalczuk (Knowledge Management Coordinator, King’s College)

3.30 – 3.55: “Using Numara Footprints for student enquires”, Gary Corcoran (Roehampton University)

3.55 – 4.00: Close.

Venue: The Cayley Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS; Website:

Please note that there are limited places available for this event.

To book a place please use our online booking form or email the administrator via

Cost: £95 for cpd25 members and £125 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

Booking form for M25 Members   Booking form for non-Members