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Perspective on New Working Patterns in Academic Libraries [TG3/Perspective]


10:00 am - 12:00 pm

Event Type

Hybrid Working: Perspectives on New Working Patterns in Academic Libraries

The return to campus working in the midst of the Covid-19 pandemic has led to a significant shift in the way library services are delivered. Perhaps one of the most significant changes has been in how library services are staffed. These changes have had varying impacts across all library teams, with some benefits and some new challenges to overcome.

The event aims to reveal more about what is happening not only across institutions, but within them too.

As well as hearing from people in a range of roles across library teams about new working patterns, it is an opportunity to share your perspectives and experiences of the changes to the way we work



10:00 Welcome and introduction

10:05-10:15 Libby Homer (Anglia Ruskin) – A Director’s perspective on moving to hybrid working

10:15-10:25 Questions and discussion

10:25-10:35  Jade Gilmore & Katherine Marshall (Westminster) – Perspectives from a student services team who aren’t hybrid working.

10:35-10:45 Questions and discussion

10:45-11:00 Break

11:00-11:10 Simon Collins (Kingston) – On subject team leader’s perspective on moving to hybrid working.

11:10-11:20 Questions and discussion

11:20-11:30 Leah Wong (London South Bank) – Perspectives from a Learning Resources Assistant

11:30-11.40 Questions and discussion

11:40-12:00 Discussion and close


Libby Homer is the Director of Student and Library Services at Anglia Ruskin University. She was appointed in September 2020, prior to that she had been the University Librarian since April 2018. Before then, Libby worked as Director of Library and Learning Services at the University of East London. She started her career in acquisitions at the University Of Surrey, and has worked for Southwark Council and SOAS.

Libby is currently a member of the SCONUL Board and chairs the Content Strategy Group. She is a member of the UUK/JISC Content Negotiation Strategy Group and is Chair of Customer Services Group UK. Libby also mentors Chartership candidates and AURORA participants, as well as acting as a mentor for SCONUL’s mentorship scheme. Libby is a Principal Fellow of the Higher Education Academy.

Jade Gilmore and Katherine Marshall work together in the Customer Services team at the Libraries in the University of Westminster. We manage a large team of customer service colleagues to deliver first line in person and online support to students and colleagues who use our spaces and services. Jade’s background is in customer services in the charity and museum sector and Katherine has worked in both academic libraries and information support and advocacy

Simon Collins is Information Specialist for the Faculty of Science Engineering at Kingston University and has been in the role since 2015. Previously he was Information Specialist for Health Social Care and Education at Kingston. He started his career in acquisitions and interlibrary loans. Simon is a member of Task Group 3 of CPD25 and is co-chair of Kingston University’s LGBTQIA+ Staff network.

Leah Wong has been working in the Library and Learning Resources department at LSBU since August 2019, and as a Learning Resources Assistant in the User Experience team since January 2022. She is currently undertaking the MSc Library Science course at City, University of London on a part time basis.


Information for joining:

  • This session is virtual and will run via Zoom. Once your booking has been confirmed, joining instructions will be emailed the day before the event.
  • Electronic CPD attendance certificates can be provided on request. Please request via

£25.00 members
£50.00 non-member institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place, please complete the booking form below, including a purchase order number if required.

Booking form for M25 Members   Booking form for non-Members