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PQW – Customer Care [Event Ref. No. TG1/PQW]


2:00 pm - 4:00 pm


City Business Library
Guildhall, London, EC2V 7HH

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This series is devised primarily to support candidates for professional qualifications. However, many of the events in the programme are highly relevant to all levels of library staff – who may or may not be seeking Certification or Chartership, but who wish to further their professional skills and development.

This training session offers participants and opportunity to evaluate customer care provision in libraries. It covers those aspects of service which support and maintain a good standard, both directly and indirectly.



Candy Jannetta, training consultant.


By the end of the session, participants will be able to:

1. Appreciate why good customer care is essential and how it affects every part of the library service.

2. Distinguish good, bad and indifferent standards of service.

3. Understand how to train staff for good face-to-face communication with users.



The Exchange, City Business Library, Guildhall, Aldermanbury, London EC2V 7HH

Website –



Individual workshop – £45 for members and £68 for other institutions.

Entire series – £350 for members and £525 for other institutions.**

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form.



** We are now taking bookings for the whole series. Please specify on your booking form whether you would like to opt for a series booking, or individual workshops. Full details of the whole series will be advertised shortly.

Booking form for M25 Members   Booking form for non-Members