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SLA conference 2015 – “Bridging the gap: supporting new library users” [Event Ref. No. TG4/SLA]


9:30 am - 4:00 pm


Brown's bar and brasserie
82-84 St Martin's Lane, Covent Garden, WC2N 4AG

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Twitter – #cpd25SLA


Cpd25 is pleased to bring you our eighth annual conference, designed for those who supervise staff, services or both. Following our previous successes, the day will encourage participants to consider and share how best to support new library users.

Over the course of the day we will consider the increased expectations of customers, what support we give them prior to joining, how to support the needs of a diverse user group, and what training we need to provide excellent customer service. This will be a highly participative day with plenty of opportunities for networking – enabling attendees to share their experiences and best practice.

This event is open to all, but would benefit in particular Senior Library Assistants, Information Services Supervisors, Library Assistants, Information Assistants (or their equivalent).



0930-1000 – Tea/coffee and registration

1000-1030 – Natasha Skeen, Community Liaison Librarian, University of Worcester

1030-1045 – Break

1045-1230 – Library visits – Courtauld of Art Library, Westminster Reference Library, London Transport Museum library

1230-1330 – Lunch

1330-1400 – Karen Ellis-Rees, University of Arts London, Sally Brock, King’s College London, Florence Achen-Owor, University of East London

1415-1430 – Break

1430-1530 – Breakout groups

1530-1600 – Closing & feedback



Barrister’s Court, Browns Bar and Brasserie, 82-84 St Martins Lane, Covent Garden, London, WC2N 4AG

Website –



£180 for members and £270 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form or email the administrator via

Booking form for M25 Members   Booking form for non-Members