Students as Customers [Event Ref. No. TG3/SAC]

Twitter – #cpd25SAC

Since the introduction of tuition fees the relationship between students and their university has undergone an evolution with more demands placed on institutions to provide added value for their customers.

How have libraries and other services responded to this? We have a number of case studies to share with you:

Programme:

13:45-14:15         Registration

14:15-14:20        Introduction and welcome

14:20-14:45        From Customers To Consultants, the evolving role of students – Angela Brady, University of Aston

14:45-15.15        Student buddies at the University of Westminster – Alison Philips

15.15-15.30        Break

15.30-16.15        A private university’s view – Liz Kerr, Regent’s University

16.15-16.30        Plenary and discussion

Venue:

The Hardy Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS

Website – www.lms.ac.uk

Cost:

£70 for members and £105 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form or email the administrator via cpd25@london.ac.uk