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Visit to the Sheppard Library [Event Ref. No. TG2V/MDX]


10:00 am - 1:00 pm


The Sheppard Library, Middlesex University
The Burroughs (Hendon Campus), London, NW4 4BT

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cpd25 is pleased to offer a visit to the Sheppard Library, Middlesex University. This visit will include a library tour, a talk/presentation on the integration of library and student services and our customer service ethos, and a Q&A session.

The tour will be conducted by Glyn Hughes, Library Operations Manager and the talk/presentation will be given by the Head of Student Information and Advice and the Deputy Director of Library and Student Support.

Middlesex’s student helpdesk, UniHelp, part of the converged Library and Student Services, has transformed the way student enquiries are resolved. Providing support at dedicated desks and remotely, it is the first port of call for any student enquiry from course and timetable queries, to help with learning support and wellbeing. It replaced a number of individual services and help points spread across the University.



Sheppard Library, Hendon Campus, Middlesex University, The Burroughs, Hendon, London, NW4 4BT

This visit is free for M25 members.


Please note that there are limited places available for this visit. To reserve a space please use our online booking form or email

If, subsequent to booking a place on a cpd25 visit, you find that you are unable to attend, we ask that you let us know this as soon as possible. Cancellations received less than one week before the event will be charged a £15 cancellation fee. In the event of a ‘no-show’ on the day, £25 will be charged.

Booking form for M25 Members   Booking form for non-Members