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ASPECTS 6: Effective communication: today and tomorrow [TG1/ASPECTS6_EFFECTIVE_COMMS]

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This workshop is part of the cpd25 Aspects programme, aimed at library staff looking to acquire additional skills and knowledge or staff working towards Chartership.

We all test out our communication skills on a daily basis whether working with team members, mangers or anyone using our services. Whatever the situation it is essential to get points of view across confidently and clearly and get the outcomes needed to work effectively.

And never more so in the current climate of video calling.

Instinctively engaging the appropriate language, tone of voice and body language in each of these different settings, especially in difficult situations, can take some practice – particularly when we are limited to a screen. Chairing meetings or simply taking part in a team catch up takes on a different dimension and requires adjustments to the way we use our body language, tone of voice and even the background. For many of us this last year plus has been a whole new world!

At this workshop communications expert Wendy Smith will cover the fundamental skills you need to be able to work professionally with anyone and everyone you come in contact with. Wendy will cover a broad range of techniques that will improve your overall portfolio of interpersonal skills whether face to face or through a screen.

What you will learn about:

  • Chairing a meeting online
  • Body language
  • Voice and making the most of it through different mediums
  • Tonality
  • Pace – how to vary it and why
  • The importance of paraphrasing.
  • How to be assertive without being aggressive.
  • The power of the pause and filtering out the fillers
  • Words and phrases that do and don’t work

Trainer biography

Journalist and trainer, Wendy Smith has worked in the media and education for the last 25 years. Her background takes in Public Relations, magazine and newspaper journalism along with soft skills training, coaching and teaching. She has appeared on television and radio and written for publications including the GuardianFT, The Times, Telegraph, The Mail on Sunday, Director magazine.

Using her qualifications and experience in higher education, Wendy has created and delivered training to cover all learning styles and areas. She has trained a broad spectrum of people from chief executives, actors, journalists, sportsmen and students in communication skills for presenting, networking and assertiveness.

She has a Masters in Communications from Brunel University, a PGCE, a postgraduate qualification from Kingston University in Social and Behavioral issues, is a Fellow of the Royal Society of Arts, a member of the Coaching Academy and has a coaching qualification from Results Coaching Company. She runs a training company – Coralstone training and is a visiting tutor at InnovationRCA.

£25.00 members
£35.00 non member institutions

Information for joining:

  • This session is virtual and will run via Zoom. Once your booking has been confirmed, joining instructions will be emailed the day before the event.
  • Electronic CPD attendance certificates can be provided on request. Please request via

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form. Please remember to include your PO number as bookings cannot be confirmed without this.

Booking form for M25 Members   Booking form for non-Members