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Co-ordinating Quality Effort [Event Ref. No. TG2/QUAL]


1:00 pm - 5:00 pm


The Hardy Room at the London Mathematical Society
57-58 Russell Square, London, WC1B 4HS

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Twitter – #cpd25QUAL

Co-ordinating quality effort workshop focusses on the role feedback and perception has and how this feeds into our planning in a Customer Service Excellence environment.

What does the feedback landscape look like? How can we measure Quality? How do we demonstrate we are making continuous improvements and how do we hit this moving target?

This session aims to cover these questions and help you focus on actions for quality effort in your organisation. 



1300-1315 – Registration

1315-1325 – Welcome and introduction

1325-1350 – Quality – a new role in Academic Libraries

1350-1430 – The feedback landscape

1430-1515 – LibQual and SCONUL statistics examples

1515-1530 – Break

1530-1630 – Questions and answers

1630-1650 – Action planning

1650-1700 – Summary and close



Norman Boyd, Training and Quality Co-ordinator, Anglia Ruskin University

Norman has experience as a bookseller, inter-lending from a regional consortium perspective and a Librarianship in both FE and HE before taking on a new role as Training and Quality Co-ordinator for the University Library at Anglia Ruskin.



The Hardy Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS

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£65 for members and £98 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form or email the administrator via

Booking form for M25 Members   Booking form for non-Members