Managing student behaviour: understanding, liaison and strategy [Event Ref. No. TG4/SBH]
Twitter – #cpd25SBH
**BACK BY POPULAR DEMAND!!**
The 21st century university library environment has become in many respects regarded as a “safe place” and space to “feel at home” for many students. Alongside the traditional resources, the library may replicate the comfort of a modern entertainment hub with cafés, big screen areas, comfy seating with demanding expectations from the patrons. In this atmosphere frontline staff may face increasingly difficult anti-social behaviour. Drawing on the rich experience of the speakers this workshop will examine approaches to setting boundaries for behaviour while maintaining a friendly professional environment for learning and teaching support.
This workshop would be ideal for front-line library staff, library supervisors and student services staff. Attendees will have a chance to network and share best practice with peers and professionals.
Guest speakers include:
Caroline Lloyd – Associate Director Library & Research Services, Goldsmiths University of London
Ash Charlton – Director, Ace Training
Stephen Bowman – Deputy Librarian, University of Chichester
Karen Ellis-Rees – Learning Resources Manager, University of Arts London
Alice Hughes – Goldsmiths, University of London (student speaker)
Carl Gent – Goldsmiths, University of London (student speaker)
Programme:
0900-0930 – Registration
0930-0935- Introduction and Welcome Elizabeth Williams
0935-1100 – “Creating Positive Outcomes – Best Approach” – Ash Charlton
During the participative morning workshop Ash Charlton will discuss changing pressures on the student population, and, in the light of these, recommend effective strategies for setting boundaries and challenging difficult behaviour.
1100-1115 – Break
1115-1300 – “Creating Positive Outcomes – Practical Skills” – Ash Charlton
In an enjoyable and interactive session, Ash Charlton will work with the group to agree standards of positive language use, awareness of cultural issues that may affect communication, and make recommendations for challenging unacceptable behaviour.
1300-1345 – Lunch
1350-1405 – “Sign O’ the Times: SU Liaison on a Poster Campaign” – Stephen Bowman
1410-1425 – “Between student and staff: building empathy through 24-hour liaising with the student body” – Alice Hughes and Carl Gent
1430-1445 – “Ain’t misbehaving’: Can we prevent bad behaviour in the library?” – Karen Ellis-Rees
1450-1505 – Break
1510-1525 – “Engaging with Students : the strategic framework” – Caroline Lloyd
1530-1550 – Panel discussion speakers with Q&A – Elizabeth Williams to chair
1600 – Close
Venue:
The Hardy Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS
Website – www.lms.ac.uk
Cost:
£90 for members and £135 for other institutions.
Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.
To book a place please use our online booking form.