You are here:

Home | Events | Managing student behaviour: understanding, liaison and strategy [Event Ref. No. TG4/SBH]

Managing student behaviour: understanding, liaison and strategy [Event Ref. No. TG4/SBH]


9:00 am - 4:00 pm


The Hardy Room at the London Mathematical Society
57-58 Russell Square, London, WC1B 4HS

Event Type

Loading Map....

Twitter – #cpd25SBH




The 21st century university library environment has become in many respects regarded as a “safe place” and space to “feel at home” for many students. Alongside the traditional resources, the library may replicate the comfort of a modern entertainment hub with cafés, big screen areas, comfy seating with demanding expectations from the patrons. In this atmosphere frontline staff may face increasingly difficult anti-social behaviour. Drawing on the rich experience of the speakers this workshop will examine approaches to setting boundaries for behaviour while maintaining a friendly professional environment for learning and teaching support.

This workshop would be ideal for front-line library staff, library supervisors and student services staff. Attendees will have a chance to network and share best practice with peers and professionals.


Guest speakers include:

Caroline Lloyd – Associate Director Library & Research Services, Goldsmiths University of London

Ash Charlton – Director, Ace Training

Stephen Bowman – Deputy Librarian, University of Chichester

Karen Ellis-Rees – Learning Resources Manager, University of Arts London

Alice Hughes – Goldsmiths, University of London (student speaker)

Carl Gent – Goldsmiths, University of London (student speaker)



0900-0930 – Registration

0930-0935- Introduction and Welcome Elizabeth Williams

0935-1100 – “Creating Positive Outcomes – Best Approach” – Ash Charlton

During the participative morning workshop Ash Charlton will discuss changing pressures on the student population, and, in the light of these, recommend effective strategies for setting boundaries and challenging difficult behaviour.

1100-1115 – Break

1115-1300 – “Creating Positive Outcomes – Practical Skills” – Ash Charlton

In an enjoyable and interactive session, Ash Charlton will work with the group to agree standards of positive language use, awareness of cultural issues that may affect communication, and make recommendations for challenging unacceptable behaviour.

1300-1345 – Lunch

1350-1405 – “Sign O’ the Times: SU Liaison on a Poster Campaign” – Stephen Bowman

1410-1425 – “Between student and staff: building empathy through 24-hour liaising with the student body” – Alice Hughes and Carl Gent

1430-1445 – “Ain’t misbehaving’: Can we prevent bad behaviour in the library?” – Karen Ellis-Rees

1450-1505 – Break

1510-1525 – “Engaging with Students : the strategic framework” – Caroline Lloyd

1530-1550 – Panel discussion speakers with Q&A – Elizabeth Williams to chair

1600 – Close



The Hardy Room at the London Mathematical Society, 57-58 Russell Square, London WC1B 4HS

Website –



£90 for members and £135 for other institutions.

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form.

Booking form for M25 Members   Booking form for non-Members