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Students as service partners, increasing employability through the Library [TG3/PARTNERS]


1:30 pm - 4:30 pm


Woburn House Conference Centre
20 Tavistock Square, London, WC1H 9HQ

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How can we work successfully with our students to deliver our services? Is there a way of increasing student employability whilst improving our services?

This event explores the ways that Libraries have provided opportunities for students to be partners in their Library. Ranging from graduate traineeships & work placements to using students in research. Presenters will cover how they have offered a chance for students to gain valuable skills and experience in their work places. They will share the impact it’s had on their services and the benefits for the students they’ve worked alongside.

1pm   Registration and tea/coffee
1.30 – 2.10pm   Anna Semmens (Royal College of Nursing) presenting alongside a recent Graduate Trainee: ‘The RCN experience of graduate trainees’
2.10 – 2.50pm  Jess Cobb (University of the Arts London) who will be joined by a student who works in their service: ‘Employing Student Shelvers at Central Saint Martins’
2.50 -3.10pm   Tea break
3.10 – 3.25pm  Deena Maggs (Kings Fund): ‘Insights from hosting placement students – supporting the next generation’ 
3.25 – 3.40pm  Iulia Cinpoes and Rachel Heastie (Royal Holloway): ‘Extended Hours team and Stock Management Assistants – challenges and opportunities for students at Royal Holloway – University of London’
3.40 – 4. 20pm  Emma Wisher (University of Essex): ‘Frontrunners: Using Students to do UX at the University of Essex’


Anna Semmens is Joint Head RCN Library and Archive Service, which she joined in 2015 and she leads customer service, information literacy and the exhibitions and events teams. Prior to the RCN she had roles at Middlesex University and City of London Libraries working in customer services, collection development and systems.

Jess Cobb joined Central Saint Martins library in January 2019 as an Assistant Academic Support Librarian supporting Spatial Practices and Culture and Enterprise courses, co-supervising student shelvers and managing serial subscriptions as part of the collections team. Jess has previously worked in FE libraries in London and Hereford and studied at Aberystwyth by distance learning for a library MA.

Deena Maggs leads the Information and Knowledge Services (IKS) team at The King’s Fund, an independent health library. She oversees all the IKS services that support the work of the Fund as well as the external library services available to anyone with an interest in health and social care policy. Deena’s professional interests include the health information needs of patients and the public and collaborating across library sectors. She is involved with several library interest groups including the Consortium of Independent Health Libraries in London and the CILIP/SCONUL health and social care strategy group. Before joining the Fund, Deena worked as an information service manager for an international law firm and before that worked in library roles in academic institutions.

Iulia Cinpoe has been working in academic libraries for most of her career and has been in a leadership role for a number of years now. Iulia has been involved in recruiting students as library support both at the University of Westminster, where she is based and at Royal Holloway where she is now on a secondment as Head of Customer Services. Iulia is also a qualified mentor and coach and has had opportunities to mentor students who were considering a postgraduate library qualification.

Rachel Heastie has been working at Royal Holloway more than seven years and has extensive experience in recruitment gained both in the commercial and academic sector. Currently Rachel co-ordinates the Extended Hours team which includes evenings and weekends, and is a qualified First Aider and Mental Health First Aider.

Emma Wisher. Having joined University of Essex Library Services in 2000 as a Subject Librarian, Emma became the first (and only) Student Engagement & Learning Support Manager in 2016. She was promoted to another newly created role of Assistant Director User Engagement in 2018, and has responsibility for frontline library services at the 3 campuses of the University in Colchester, Loughton and Southend. Her special areas of interest are: the library as learning community; working in partnership with students; embedding digital literacy in the curriculum and collaborating with other student facing teams across the institution. She has presented on student engagement at the M25 consortium annual conference in 2018 (with her colleague Stephanie Gibson, Information Literacy Co-ordinator) and at UXLibsIII in 2017, a version of which can be read in User Experience in Libraries: yearbook 2017. She lives in Colchester with her husband and their two children, aged 7 and 4.

Woburn House – UUK Boardroom

£90 for members
£135 for other institutions

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.

To book a place please use our online booking form. Please remember to include your PO number as bookings cannot be confirmed without this.

Booking form for M25 Members   Booking form for non-Members