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Interlibrary loans and document delivery – improving your service [TG3/Interlib]


1:30 pm - 4:00 pm


Woburn House Conference Centre
20 Tavistock Square, London, WC1H 9HQ

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CPD25 is pleased to offer an afternoon event with a range of speakers on topics related to Interlibrary loans and document delivery including approaches to reviewing and improving your service; and updates on latest developments in the area

Presentations will cover:
• Reviewing an Interlibrary requests service to provide an efficient and sustainable service
• Improving discovery – to enable one-click access to journal articles
• The Clio software platform for Inter library loans management
• Customised Collections management: how to harness the benefits of Open access and ILL in a time of library budget reductions

Annette Moore (University of Sussex)
Annette is currently the Content Delivery Manager at the University of Sussex Library.  Her department is responsible for the acquisition, cataloguing and discovery of both print and online resources as well as providing an Interlibrary Request and a Digitisation service. Having worked for several years as the Interlibrary Requests Supervisor, Annette has developed a great admiration for the interlending and document supply network of participating libraries as well as the technologies and workflows that support an Interlibrary Loan service. Annette has a strong interest in the provision and use of ebooks in academic libraries and has been instrumental in the management and delivery of Etextbooks to the University of Sussex Business School.  Annette has published a case study on Instant Fulfilment for Interlibrary Request and the use of Patron Driven Acquisition and also spoken at various events on the subject of usage statistics, data analysis and visualisation.

Eleanor Craig (University of Sussex)
Eleanor is currently the Content Delivery and Access Librarian at the University of Sussex.

Jennifer Perkins (Clio UK)
Jennifer worked in Interlibrary Loan in university libraries before co-founding Clio Software in the US.  She then received a master’s degree at the University of Michigan’s School of Information.  Since 2010 she has resided in Edinburgh, building the current, hosted version, of Clio with UK customers in mind from the beginning.

Andy Appleyard (British Library)
Andy is responsible operationally for a range of services at the British Library including – Document Supply, Reading Room support, Imaging and Digitization, Partnerships and Licensing,  Customer Services, Public Lending Right and UKRR. He became involved with UKRR when he joined the BL in 2007 and has been involved in varying degrees over the project duration. Andy and the BL team are now eagerly looking forward to building on the project successes and continuing the good work as part of a BL run service.


1–1.30pm Arrival and registration
1.30pm   Welcome/Introduction
1.35–2.05pm A Review of the Interlibrary Requests service at the University of Sussex (Annette Moore and Eleanor Craig)
2.05–2.25pm Improving Discovery – A review of Browser Extensions for one-click access to journal articles (Annette Moore)
2.30–3.10pm Clio Interlibrary Loan Management (Jennifer Perkins)
3.10–3.25pm Tea and Coffee
3.25–3.55pm UKRR Journals – a sustainable service (Andy Appleyard)
4.00pm  Close


Woburn House Conference Centre, Foster & Bloomsbury Room

£90 for members
£135 for other institutions

Cancellations less than one week before the event will be charged a 50% cancellation fee. In the event of a ‘no-show’ on the day, the full fee will be charged.


To book a place on the waiting list, please use our online booking form.

Booking form for M25 Members   Booking form for non-Members